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About the Role
GardaWorld is seeking a proactive, people-first leader to manage key client portfolios and drive operational excellence. This role offers an opportunity to do impactful work in a dynamic and essential industry, focusing on service, relationship building, and leading high-performing teams.
Responsibilities
- Build strong relationships with clients and ensure their satisfaction
- Lead Embedded Managers, Supervisors, and frontline security staff across multiple locations
- Oversee daily operations and ensure 24/7 service delivery through coordination with the Control Centre
- Monitor key performance indicators such as open shifts, sub usage, and overtime
- Collaborate with Talent Acquisition, Payroll, and Billing teams to maintain seamless operations
- Support business growth by identifying service opportunities and working with our Business Development team
Requirements
- 1-2 years of experience in operations or client management
- Strong leadership and team development skills
- Excellent communication and client presentation abilities
- Highly organized, with the ability to manage multiple priorities
- Must be eligible to work in Canada
- Management experience in security industry would be considered as an asset
Skills
- Leadership
- Team development
- Client management
- Operations management
- Communication
- Presentation
- Organization
- Priority management
Location
- London
Work Type
- 12 months Contract
- Primarily office-based
- Occasional travel
Experience Level
- 1-2 years
Salary/Compensations
- $45,000-$55,000 per year
Benefits
- Comprehensive health and benefits package
- Career development through GardaWorld Campus
- A supportive, people-driven team environment
About the Company
- At GardaWorld, we don’t just fill roles, we empower people.
- Join a team that protects what matters most. At GardaWorld, every role contributes to our mission, and your opportunity to make an impact starts here.