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About the Role

The IT Service Team is a reliable group of professionals dedicated to providing top-notch technical support. This team handles a variety of tasks, from managing support tickets to assisting with walk-up requests. We pride ourselves on our strong communication skills and ability to solve problems efficiently.

Responsibilities

• Provide technical support for tickets and walk-up requests.
• Assist team members with various tasks and collaborate with other teams.
• Contribute to the continuous improvement of support processes and documentation.
• Learn about IT support to take on additional responsibilities and provide comprehensive service in the Boston office.

Requirements

• Degree in Information Systems or a related field.
• Excellent people skills and problem-solving abilities.
• Strong communication skills (both verbal and listening).
• Critical thinking skills for handling walk-up requests.
• Confidence and maturity in dealing with various IT support scenarios.
• Background in Information Systems.
• Previous IT support experience (school or company).
• Familiarity with Active Directory.
• Experience with Microsoft and Apple products.
• Knowledge of various IT systems and software

Skills

• Information Systems
• Active Directory
• Microsoft products
• Apple products
• IT systems
• IT software

Location

• Boston

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• Degree in Information Systems or a related field

Salary/Compensations

• $59,150 - $109,850 USD

Benefits

• Great medical (Choice of PPO or Consumer Driven Health Plan with HSA), dental & vision plans
• Flexible vacation plan.
• Highly competitive salary
• 401k plan with match and Roth plan option
• Equity rewards (RSUs)
• Life/AD&D and disability coverage
• Flexible spending accounts
• Adoption assistance
• Back-Up childcare
• Additional benefit options (Commuter benefits, Legal benefits, Pet insurance)
• 3 paid volunteer days per year
• Tuition reimbursement
• Monthly wellness offerings
• Free snacks
• Monthly company updates with our CEO

About the Company

• Silicon Labs (NASDAQ: SLAB) is the leading innovator in low-power wireless connectivity, building embedded technology that connects devices and improves lives.
• Merging cutting-edge technology into the world’s most highly integrated SoCs, Silicon Labs provides device makers the solutions, support, and ecosystems needed to create advanced edge connectivity applications.
• Headquartered in Austin, Texas, Silicon Labs has operations in over 16 countries and is the trusted partner for innovative solutions in the smart home, industrial IoT, and smart cities markets.
• Learn more at www.silabs.com.

Equal Opportunity

• Silicon Labs is an equal opportunity employer and values the diversity of our employees. Employment decisions are made on the basis of qualifications and job-related criteria without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other characteristic protected by applicable law.