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About the Role

The Medical Support team is central to Eucalyptus and its brands, focused on providing exceptional patient care and reliable support to prescribers and colleagues. This role operates on 8-hour night shifts between 7 PM and 7 AM.

Responsibilities

• Triage asynchronous medical inquiries to ensure patient safety and provide overnight care.
• Offer outstanding medical advice to patients via email and phone, creating personalized and lasting impressions.
• Respond to medical incidents within agreed service level agreements.
• Assist in developing medical knowledge centers to enhance patient and medical support team capabilities.
• Proactively engage with patients throughout their treatment journey.
• Collaborate with Medical Support Specialists to build and improve processes and systems.
• Serve as a key point of contact for Eucalyptus prescribers, Health Coaches, and other teams.

Requirements

• Registered healthcare professional with over 2 years of post-registration experience.
• Demonstrated experience in primary care conditions.
• Confident in using digital applications for clinical practice.
• Ability to make timely and accurate referral decisions based on clinical expertise.
• Comfortable working in stressful situations.
• Ability to communicate clearly and concisely with patients, health professionals, and team members.
• Ability to make patients feel safe, supported, and valued.

Skills

• Online and primary care
• Clinical expertise
• Decision making
• Communication

Location

• Remote

Work Type

• Full-time
• Night shift

Experience Level

• 2+ years post-registration experience

Education Level

• Registered healthcare professional

Benefits

• Monthly wellness allowance
• Yearly personal development budget
• 3 extra days of leave for up-skilling
• 25 days holiday + bank holidays
• Enhanced parental leave policy
• Fun office with regular socials
• MacBook

About the Company

• Eucalyptus is on a mission to make good health last a lifetime, addressing the global obesity crisis by building better long-term care.
• Eucalyptus is part of Hims & Hers, a global leader in personalized health and wellness.
• Eucalyptus operates Juniper, a leading weight-management program that combines GLP-1 medication with personalized nutrition, movement support, and clinician-led care.
• Published clinical research shows Eucalyptus's combined approach helps patients lose significantly more weight.
• Eucalyptus supports patients across 5 markets and has received NICE endorsement for NHS services.
• Eucalyptus has tailored its offerings to thousands of patients in Australia, the UK, Germany, Japan, and Canada.

Equal Opportunity

• Eucalyptus values individuals from all backgrounds, experiences, and perspectives, embracing the unique qualities each person brings.
• Applicants are encouraged to disclose any reasonable adjustments needed during the interview process.
• AI-assisted tools are used to enhance team efficiency, including in recruitment, but all hiring decisions are made by people.