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About the Role

The Senior Manager, Retailer.com – Sephora (North America) will lead the commercial growth strategy and execution for Charlotte Tilbury’s Sephora.com business across the US and Canada. This role is responsible for owning the retailer.com P&L and driving profitable online sales growth through strategic retailer partnerships, digital shelf optimization, promotional planning, and cross-functional collaboration.

Responsibilities

Own the Sephora.com P&L across the US and Canada, including revenue delivery, forecasting, promotional performance, and profitability management.
Develop and execute comprehensive retailer.com growth strategies aligned to company objectives and SEPHORA priorities.
Drive online revenue, market share, conversion, and profitability through best-in-class ecommerce strategies.
Build annual and quarterly retailer.com business plans and identify opportunities to accelerate growth across assortment, search visibility, promotional activities, and digital shelf performance.
Partner with finance, planning, and commercial teams to manage forecasts, risks and opportunities, and deliver against sales targets.
Evaluate investment decisions and promotional opportunities through a commercial and ROI-driven lens.
Monitor the competitive landscape, emerging trends, and evolving retailer capabilities to inform strategic recommendations and growth opportunities.
Serve as the primary ecommerce lead for SEPHORA digital teams and retailer.com partnerships.
Build strong cross-functional relationships internally and externally to influence retailer priorities, unlock visibility opportunities, and drive ecommerce growth initiatives.
Lead cross-functional collaboration across marketing, media, creative, planning, supply chain, finance, and sales teams to ensure seamless execution of retailer.com initiatives.
Drive alignment across teams to support key launches, promotional moments, seasonal campaigns, and commercial priorities.
Lead retailer business reviews, performance recaps, and strategic planning discussions with key stakeholders.
Lead digital shelf excellence across SEPHORA.com to ensure a best-in-class consumer experience and strong conversion performance.
Partner closely with internal content, creative, and brand teams to deliver high-performing PDP content, enhanced brand storytelling, SEO optimization, and onsite discoverability initiatives.
Support optimization of taxonomy, search visibility, ratings & reviews, and onsite merchandising opportunities.
Ensure flawless execution of product launches, assortment updates, pricing changes, and promotional setup across retailer.com platforms.
Partner cross-functionally to improve content performance, digital shelf visibility, and conversion-driving experiences.
Collaborate closely with internal media teams and Sephora.com media networks to align retailer.com priorities with paid media activations and campaign strategies.
Develop and manage retailer.com promotional calendars, product launches, and seasonal campaigns to maximize visibility and conversion.
Support retailer-specific activations, co-op marketing opportunities, and digital amplification strategies.
Analyze promotional and campaign performance in partnership with analytics and media teams to identify optimization opportunities and improve business performance.
Leverage retailer analytics platforms, syndicated data, and internal reporting tools to evaluate business performance and identify actionable growth opportunities.
Monitor KPIs including traffic, conversion, search ranking, basket size, digital shelf performance, ratings & reviews, and sales trends.
Deliver business recaps, executive-level reporting, and actionable insights to leadership and cross-functional stakeholders.
Partner with supply chain and planning teams to support inventory forecasting, in-stock optimization, and operational readiness.
Identify opportunities to improve operational efficiencies, reporting capabilities, and automation processes.

Requirements

6+ years of experience in eCommerce, retailer.com, digital commerce, or omnichannel retail.
Strong experience managing retailer.com businesses within beauty, luxury, consumer goods, fashion, or related industries.
Proven success driving online sales growth through ecommerce strategy, digital merchandising, promotional planning, and retailer partnership management.
Strong commercial and financial acumen with experience managing ecommerce revenue targets, forecasting, and P&L performance.
Deep understanding of prestige beauty retailer ecosystems, luxury consumer behavior, and retailer.com best practices.
Experience working cross-functionally with media, content, creative, planning, and supply chain teams.
Strong analytical skills with experience using reporting and analytics platforms such as Skai, Salsify, Power BI, Tableau, or similar tools preferred.
Excellent communication, presentation, and stakeholder management skills.
Strong commercial mindset with the ability to balance strategic thinking and operational execution.
Ability to manage multiple priorities in a fast-paced environment.

Skills

eCommerce
retailer.com
digital commerce
omnichannel retail
commercial acumen
analytical rigor
influencing stakeholders
influencing retail partners
ecommerce business lead
commercial performance
operational excellence
consumer experience
digital shelf optimization
promotional planning
cross-functional collaboration
marketing
media
planning
supply chain
commercial teams
revenue delivery
forecasting
promotional performance
profitability management
growth strategies
company objectives
SEPHORA priorities
online revenue
market share
conversion
profitability
ecommerce strategies
business plans
assortment
search visibility
digital shelf performance
finance
sales targets
investment decisions
ROI-driven lens
competitive landscape
emerging trends
retailer capabilities
strategic recommendations
retail partnership
cross-functional leadership
SEPHORA digital teams
retailer.com partnerships
internal relationships
external relationships
retailer priorities
visibility opportunities
ecommerce growth initiatives
creative
sales teams
key launches
promotional moments
seasonal campaigns
commercial priorities
retail business reviews
performance recaps
strategic planning
digital shelf excellence
best-in-class consumer experience
PDP content
brand storytelling
SEO optimization
onsite discoverability
taxonomy
ratings & reviews
onsite merchandising
product launches
assortment updates
pricing changes
promotional setup
content performance
conversion-driving experiences
media teams
Sephora.com media networks
paid media activations
campaign strategies
promotional calendars
retailer-specific activations
co-op marketing
digital amplification
campaign performance
analytics
reporting tools
actionable growth opportunities
KPI monitoring
traffic
search ranking
basket size
sales trends
executive-level reporting
actionable insights
inventory forecasting
in-stock optimization
operational readiness
operational efficiencies
reporting capabilities
automation processes
Skai
Salsify
Power BI
Tableau

Location

US
Canada

Work Type

Full-time

Experience Level

Senior Manager
6+ years of experience

Salary/Compensations

$125,000-135,000

Benefits

Generous staff discount to use on all products
Medical, dental, and vision benefits
Commuter Benefits (Pre-tax)
Flex Spending Account (FSA)
Employee Assistance Program (EAP)
401(k) with Company match
Paid Time Off
Birthday PTO

About the Company

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission - to empower everyone, everywhere to look and feel like the most confident version of themselves.
With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing.
Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day.
Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC.
Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.
We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech.
As we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.
Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive.
We look for people who want to grow, innovate and be part of a truly global #DreamTeam.
While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Equal Opportunity

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves.
We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team.
A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
If you need support or would like to apply through an alternative method, please contact us at recruitment@charlottetilbury.com