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About the Role

The On-Call Banquet Server is responsible for providing exceptional food and beverage service during meetings, receptions, banquets, weddings, and other special events. This position plays an important role in creating memorable guest experiences through attentive service, professional presentation, and teamwork.

Responsibilities

• Review Banquet Event Orders (BEOs) and event details to understand service expectations, menu selections, timing, and room setup.
• Assist with the setup of banquet and meeting spaces, including tables, chairs, linens, glassware, silverware, china, buffets, beverage stations, and other event materials.
• Greet guests in a warm, professional, and welcoming manner.
• Serve food and beverages promptly and professionally in accordance with established service standards.
• Maintain knowledge of menu items, ingredients, beverage selections, and event-specific service requirements.
• Refill beverages and anticipate guest needs throughout each event.
• Clear plates, glassware, silverware, and other service items throughout and following banquet functions.
• Maintain clean, organized, and properly stocked banquet service areas.
• Communicate effectively with Banquet Leadership, Culinary, and fellow team members to ensure seamless event execution.
• Respond promptly and professionally to guest requests and communicate concerns to a supervisor when necessary.
• Assist with event breakdown, cleanup, room resets, and preparation for upcoming functions.
• Follow all hotel standards, food safety requirements, sanitation procedures, and responsible alcohol service requirements.
• Handle hotel equipment, supplies, and property responsibly.
• Perform additional duties as assigned based on operational and event needs.

Requirements

• Previous banquet, restaurant, catering, or hospitality experience preferred.
• Strong guest service and interpersonal skills.
• Professional appearance and demeanor.
• Ability to work effectively as part of a team in a fast-paced environment.
• Ability to follow detailed instructions and Banquet Event Orders.
• Strong communication and organizational skills.
• Dependable, punctual, and able to adapt to changing event needs.
• Food Handler and/or TABC certification preferred or must be obtained as required.
• Must be flexible and available to work a varied schedule, including early mornings, evenings, weekends, and holidays.
• Must be able to stand and walk for extended periods of time throughout a shift.
• Requires frequent bending, reaching, carrying, pushing, pulling, and lifting associated with banquet setup and service.
• Must be comfortable carrying trays, banquet equipment, tables, chairs, and service items as required.

Skills

• Guest service
• Interpersonal skills
• Teamwork
• Communication skills
• Organizational skills

Location

• Austin, TX

Work Type

• On-Call
• Part-Time

Experience Level

• Entry Level

Benefits

• Highly competitive wages
• Exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Flexible scheduling
• Discounts with Crescent managed properties in North America for associates & their family members

About the Company

• At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests.
• We understand what it takes to be a part of something great.
• We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey.
• Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.
• We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.