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About the Role

As a Store Manager at Costa Coffee, you will have the opportunity to own your store, drive success, empower people, and create a positive customer experience. This role is about more than just running a store; it's about defining your own success and contributing to the Costa buzz.

Responsibilities

• Meet all customer needs and drive a strong customer service culture to achieve positive Net Promoter Score (NPS).
• Engage with the local community to identify and attract new customers.
• Create an inviting store environment that encourages repeat visits.
• Manage sales, profit, and team performance, including recognition programs.
• Train and develop team members to foster their professional growth.

Requirements

• Strong leadership experience with a proven ability to manage and develop successful teams.
• A forward-thinking mindset with an understanding of future goals and the broader business context.
• Ambition to contribute to the company's growth.
• Dedication to upholding high brand standards as a brand ambassador.
• Ability to thrive in a high-pressure environment.

Location

• Colney Hatch

Work Type

• Permanent
• Full-time

Salary/Compensations

• Up to 40,000 per annum

Benefits

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on food and drinks in Costa owned stores
• Smart pension matched up to 10%
• Quarterly and annual incentive scheme with the opportunity to earn up to £10,000 bonus (store dependent)

About the Company

• Costa Coffee is a global coffee brand with ambitious plans.
• We are passionate about being a great place to work where employees can be their authentic selves.
• We support diversity, equity, and inclusion and are shaping our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players.

Equal Opportunity

• We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values.