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About the Role
The Leading Hotels of the World is seeking a part-time Quality Analytics Intern to join our Member Experience – Strategy & Operations team. This role will apply analytical and critical-thinking skills to demonstrate the value of LHW, with a focus on our Quality program, and contribute to refining team operations in a dynamic environment.
Responsibilities
- Assisting the Head of Quality with necessary quality analysis for strategic decisions.
- Working closely with the Head of Quality to improve current quality resources available to hotels.
- Assisting the Quality team and the Member Success team with ad-hoc quality related matters.
- Collaborating cross-functionally with team members from around the world and across multiple departments.
Requirements
- Currently pursuing a college degree or recently graduated, preferably with a concentration in Hospitality, Business, Communications, or a related field.
- Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
- Strong Excel skills with the ability to analyze and interpret data using functions and tools such as XLOOKUP, IF statements, PivotTables, SUMIFS, and similar features.
- Strong written and verbal communication skills, with the confidence and professionalism to interact with General Managers and senior leaders at our member hotels.
- Analytical and strategic thinker with strong problem-solving skills and an interest in using data to generate insights.
- Detail-oriented with a high level of accuracy and pride in the quality of work produced.
- Self-motivated and results-oriented, with the ability to work both independently and collaboratively as part of a team.
- Curious, proactive, and eager to learn, contribute, and develop new skills.
Skills
- Microsoft Office Suite
- Excel
- PowerPoint
- Word
- XLOOKUP
- IF statements
- PivotTables
- SUMIFS
- Tableau (plus)
- Data visualization tools (plus)
- Written communication
- Verbal communication
- Analytical thinking
- Strategic thinking
- Problem-solving
- Data analysis
- Detail-orientation
Location
- New York City
Work Type
- Part-time
- Internship
- In-office
Experience Level
- Intern
Education Level
- College degree
Salary/Compensations
- $17.00 per hour
About the Company
- Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels.
- Founded in 1928 by 38 independent hoteliers, LHW has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps worldwide.
- The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience.
- LHW's collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club.
- For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld
Equal Opportunity
- LHW is an equal opportunity employer.
- LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.