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About the Role
Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.
Responsibilities
- Own important day-to-day processes across GTM functions, including managing account and opportunity ownership, processing deals and renewals, driving reports and dashboard creation, and operationalizing territories.
- Monitor CRM, records, and dashboards, and own various reporting for GTM leadership.
- Create, manipulate, and analyze reports to derive data-driven insights.
- Own the data quality of internal systems by running regular audits and working with the team to drive long-term improvements.
- Create and maintain documentation on internal processes, best practices, and system requirements.
- Work with senior team members to streamline processes and implement solutions.
Requirements
- 2-4 years of experience in Sales Operations or an equivalent role.
- Experience identifying and fixing broken processes.
- Ability to have end-to-end ownership of deliverables and get deep into details to get them done.
- Excellent written and verbal communication skills.
- Enjoy problem-solving with stakeholders and partners from a wide variety of backgrounds and skill sets.
Skills
- Proficiency with Microsoft Excel/Google Sheets
- Proficiency with Salesforce
- Experience with GTM tools such as Gong, Clay, Hubspot and others is a plus
Location
- in-office
Work Type
- full-time
Experience Level
- 2-4 years
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office
- Take what you need vacation policy
About the Company
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
- We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- We’re an in-office company, driven by a shared commitment to excellence and velocity.
- Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.