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About the Role

National Debt Relief is seeking an Operations Technician to join their growing technology team. This role specializes in hardware deployment, managing new hardware deployment procedures, creating and managing end-user accounts, imaging and profiling hardware devices, and providing end-user training. The position also includes inventory management and decommissioning of equipment, software licenses, and peripherals.

Responsibilities

Package and ship IT equipment to remote employees.
Unbox, label, store, and update inventory.
Create and maintain end users accounts and mailboxes in Active Directory and Office 365.
Build workstations using company standard image and software.
Profile workstations for deployment to remote end users.
Provide IT onboarding training to new remote employees.
Maintain asset inventory of assigned and stock equipment and software licenses.
Process returned equipment from current and former employees.
Conduct Windows OS upgrades, software installation, and maintenance as needed.
Assist with the creation and maintenance of knowledgebase articles for IT staff and employees.
Work on special tasks and participate in projects as required.

Requirements

High school diploma or equivalent required.
1-year experience in a help desk, IT operations, or end user support position required.
Proven experience supporting a large environment comprised of Windows OS and Mac OSX.
Working knowledge and support of Microsoft office applications.
Prior experience creating and maintaining Active Directory user accounts and 0365 user mailboxes.
Prior experience providing remote user support.
Prior experience utilizing IT Ticketing systems.
Strong problem solving, analytical skills, and critical thinker.
Organized, team oriented, with go getter attitude.
Ability to deal effectively with competing priorities and demands.
Strong written and oral communication skills with the ability to deal with staff at all levels.
Collaborative approach and strong relationship building skills.
Ability to lift 50 pounds.
Computer competency and ability to work with a computer.
Prioritize multiple tasks and projects simultaneously.
Exceptional written and verbal communication skills.
Punctuality expected, ready to report to work on a consistent basis.
Attain and maintain high performance expectations on a monthly basis.
Work in a fast-paced, high-volume setting.
Use and navigate multiple computer systems with exceptional multi-tasking skills.
Remain calm and professional during difficult discussions.
Take constructive feedback.

Skills

Windows OS
Mac OSX
Microsoft office applications
Active Directory
Office 365
IT Ticketing systems
Problem solving
Analytical skills
Critical thinking
Communication skills
Relationship building
Multi-tasking

Location

Work Type

Full-time
Overtime eligible

Experience Level

1-year experience

Education Level

High school diploma or equivalent
Bachelor’s degree in computer science, information systems, or related field preferred

Salary/Compensations

$26.50 to $29/hr

Benefits

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Wellness Incentive Program

About the Company

National Debt Relief was founded in 2009 with the goal of helping consumers deal with overwhelming debt.
We are one of the most-trusted and best-rated consumer debt relief providers in the United States.
As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life.
At National Debt Relief, we treat our clients like real people.
Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution.
We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees.
We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
National Debt Relief is a certified Great Place to Work®!

Equal Opportunity

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.