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About the Role

The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm. This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration and advanced troubleshooting. The Senior Desktop Engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users.

Responsibilities

Manage modern endpoint lifecycle including provisioning, enrollment, compliance, updates, and retirement
Configure and support modern endpoint technologies
Administer Microsoft 365 applications and endpoint policies
Deploy software, security updates, and configuration baselines using cloud and on-premises management platforms
Develop and maintain PowerShell scripts to automate endpoint administration and reporting
Implement and manage Group Policy, Intune Configuration Profiles, and Security Baselines
Monitor endpoint health, compliance, and performance using Microsoft Endpoint Analytics and other reporting tools
Troubleshoot complex desktop, application, and endpoint management issues across physical and virtual devices
Deploy, configure, and troubleshoot desktop hardware and peripherals
Provide Tier 3 technical support for workstation, operating system, and endpoint-related incidents
Collaborate with internal teams to develop and enforce desktop security measures and policies
Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware
Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience
Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions
Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions

Requirements

Minimum of 5 years of experience in desktop engineering, system administration, or a related role
Strong knowledge of desktop operating systems, software deployment, and system administration
Proficiency in troubleshooting and resolving technical issues related to desktop systems
Experience with system performance analysis and optimization
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels
Ability to work independently and as part of a team in a fast-paced environment

Skills

PowerShell scripting
Group Policy
Intune Configuration Profiles
Security Baselines
Microsoft Endpoint Analytics

Location

Boston
New York

Work Type

Hybrid

Experience Level

Senior

Education Level

Bachelor's degree in Computer Science, Information Technology, or a related field

Salary/Compensations

Boston: $134,700 - $205,450
New York: $145,800 - $222,350

Benefits

Comprehensive health and well-being benefits
Personal and professional development
Career growth opportunities
Collegial and supportive culture

About the Company

Ropes & Gray is a preeminent global law firm.
The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years - rankings that honor the "best of the best" law firms.
The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.
The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Equal Opportunity

Ropes & Gray is an equal opportunity employer.