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About the Role

The Youth Program Engagement Specialist leads the planning, coordination, and execution of youth events from initial planning through post-event evaluation. This role manages event registration, communications, logistics, transportation, customer support, and on-site event operations while serving as the primary liaison between internal teams and participating organizations and families. The position also oversees the development and implementation of virtual engagement initiatives and supports continuous improvements to youth event operations and participant experience.

Responsibilities

Lead the planning and execution of youth program event registration, transportation, communications, logistics, material preparation, and event-day operations for enrolled sites, schools, and clubs.
Manage and communicate all event-related information to ensure participating sites, schools, and clubs comply with registration and transportation requirements, meet established deadlines, and understand race-day expectations.
Create and maintain an internal event calendar with key milestones and deadlines, collaborating with the program team on the development and scheduling of event announcements, reminders, pop-ups, pre-event instructions, and post-event communications.
Coordinate event logistics and operational plans with the Youth Events Team, SPOO, Race Scoring, and other internal stakeholders to ensure successful event execution.
Attend events and lead the check-in process for participating sites, schools, and clubs by supervising event-day registration staff, resolving customer service issues, and ensuring event procedures are executed efficiently and consistently.
Conduct post-event evaluations, compile participation and operational metrics, document lessons learned and recommend improvements for future events.
Plan, develop, and administer virtual youth events—including races and challenges—to engage schools, community organizations, clubs, and families with Rising New York Road Runners resources.
Develop project briefs and project plans outlining deliverables, timelines, and cross-functional responsibilities.
Develop marketing creative briefs for all virtual event assets.
Collaborate with Marketing and Digital to develop web pages, digital resources, and promotional materials that maximize engagement and participation.
Create and manage registration forms, participant reports, and event tracking using Form Assembly and Salesforce.
Manage event systems, reporting, and participant data.
Oversee event setup and maintenance within the organization's registration and participant management systems.
Develop reporting tools and dashboards to measure and report on the success of in-person and virtual event participation, maintaining accurate attendance and participation data.
Support testing and implementation of new systems and technology that improve program delivery and event operations.
Maintain accurate event records and data to support reporting, planning, and operational decision-making.
Lead operational planning, capacity management, and event readiness.
Lead the planning and execution of operational initiatives and event-related projects that support the successful delivery of Rising New York Road Runners programming.
Monitor registration trends and partner with the SPOO team and internal stakeholders to manage event capacities, participant movement, registration availability, and waitlists across the youth event portfolio.
Maintain and update standard operating procedures, event timelines, templates, and operational documentation to support consistent, efficient, and scalable event execution.
Identify operational needs and develop tools, workflows, and resources that improve event readiness, operational efficiency, and the participant experience.
Monitor operational capacity and anticipate resource needs to support future event planning and evolving program priorities.

Requirements

Minimum of 3 years of relevant professional experience in event management, program coordination, operations, or a related field.
Experience working with youth, schools, community organizations, and/or families.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong project management and organizational skills, with the ability to manage multiple priorities, deadlines, and event timelines.
Excellent written, verbal, and interpersonal communication skills.
Strong attention to detail with a commitment to accuracy and quality.
Creative problem-solver with the ability to identify opportunities for improvement and develop solutions that enhance program and participant experiences.
Ability to build strong relationships and effectively engage with diverse populations, including youth, educators, families, community partners, and internal teams.
Strong commitment to diversity, equity, and inclusion.
Operate on a hybrid schedule, with two days per week in the NYRR office in NYC.
All staff are required to work the United Airlines NYC Half Marathon, RBC Brooklyn Half Marathon, and the TCS NYC Marathon.
Ability to work occasional evenings and weekends to support youth events and organizational priorities.
Ability to travel locally to support events and community engagement activities as needed.

Skills

Salesforce
FormAssembly
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Location

New York City, NY

Work Type

Hybrid

Experience Level

3+ years

Salary/Compensations

About the Company

New York Road Runners (NYRR) was founded in 1958 and has grown from a local running club into the world’s premier community running organization.
NYRR's vision is to build healthier lives and stronger communities through the transformative power of running.
NYRR's year-round offerings of races, community events, programs, and training resources provide hundreds of thousands of people with the motivation, know-how, and opportunities to start running and keep running for life.
NYRR's premier event, the famed TCS New York City Marathon, attracts the world’s top professional runners and committed amateurs alike, while also raising millions of dollars annually for charity and driving economic impact for New York City.
NYRR is equally committed to the runners of tomorrow, passionately providing youth fitness programs that educate and inspire children in underserved communities in New York City, nationwide, and around the world.
Headquartered in New York City, NYRR is a 501(c)(3) organization.
At New York Road Runners, we are committed to building an inclusive, diverse workplace by finding the best candidate for the job.
We understand that skills come from a variety of different backgrounds.
Checking off every single requirement on our job description is not necessary to apply.
If you think you are a good fit and have a passion for the work we do, please submit your application.
We are eager to learn about your experience and skills!
You may be the right candidate for this or other open positions.
NYRR is one of the largest nonprofit providers of youth and community fitness programming in New York City.
The Community Impact Department includes Youth Programs, Community Programs, and Youth and Community Events.
The Community Programs team oversees a diverse portfolio, including NYRR Striders for older adults, free NYRR Open Runs in city parks, and targeted initiatives such as Run for the Future and Youth Ambassadors, which build lifelong skills through movement and leadership.
The Youth Programs team develops and supports running programs and resources for schools, community organizations, and families in NYC and nationwide through Rising New York Road Runners.
The Youth and Community Events team delivers more than 40 events annually—including those tied to the Five-Borough Series and the TCS New York City Marathon—reaching thousands of kids and community participants each year.

Equal Opportunity

New York Road Runners is an Equal Opportunity Employer