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About the Role
Ferguson is seeking a Showroom Customer Service Representative to assist customers on the showroom floor, support sales associates, and ensure customer needs are met through timely quotations and accurate order processing. This role is ideal for individuals who enjoy customer interaction and contributing to a multi-billion-dollar organization's success.
Responsibilities
- Assist customers on the showroom floor
- Strive to increase knowledge of entire product offering
- Support efforts of Outside Sales Associates
- Perform administrative functions to ensure customer needs are met
- Ensure the delivery of personalized customer service through timely quotations and accurate order processing
- Update customer contracts
- Coordinate deliveries with the warehouse
- Answer sales calls for general information
Requirements
- 0-3 years of prior customer service experience preferred
- Knowledge of plumbing fixtures, lighting, and appliances preferred
- Results oriented, able to meet goals, build relationships, and enjoy a team environment
- Excellent communication for phone/in-person sales
- Time management and organizational skills
- Ambition to succeed and self-motivated
- General digital literacy
- Ability to multi-task
- Passion for customer service
- Ability to learn quickly
Work Type
- Full-time
Experience Level
- 0-3 years
Salary/Compensations
- $40,000 - $60,000 annually
Benefits
- Health, dental, vision, paid time off, life insurance, and a 401(k) with a company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
About the Company
- Since 1953, Ferguson has been a source of quality supplies for a variety of industries.
- Ferguson aims to make customers' complex projects simple, successful, and sustainable.
- Ferguson is a Fortune 500 company providing best-in-class products, service, and capabilities across multiple industries.
- Ferguson has approximately 36,000 associates across 1,700 locations.
- Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.
Equal Opportunity
- Ferguson complies with all wage regulations.
- The starting wage may be higher in certain locations based on local or state wage requirements.
- The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
- Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
- Equal Employment Opportunity and Reasonable Accommodation Information