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About the Role

Ensuring excellent customer service to GLISE’s clients and maintaining high data quality through system maintenance and processing. This role requires a good understanding of Great Lakes Insurance and Technical Accounting processes, and the ability to build relationships between Technical Accounting and its clients. The focus is on operational tasks within the RIA UK team, producing high-quality data and providing excellent service to internal and external clients, with appropriate escalation when necessary.

Responsibilities

Enhance data integrity and perform operations tasks to a high quality.
Resolve all queries received from clients.
Provide support for all internal business units.
Review and maintain all technical items on the relevant company ledgers.
Adhere to global processes for effective and efficient working.
Perform sanction checks.
Facilitate non-bureau payments, reserves, and fee bookings on relevant global systems.
Satisfy all regulatory reporting requirements in collaboration with the reporting function.
Ensure compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules.

Requirements

Strong attention to detail and accuracy.
Good numerical and analytical skills.
Effective written and verbal communication skills.
Willingness to learn and develop new skills.
Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
Demonstrate inclusive behavior and encourage colleagues to play an active role in creating an inclusive culture.
Treat colleagues and sales and business partners fairly and with respect.

Skills

Data integrity
Operations tasks
Client query resolution
Internal business unit support
Technical item review and maintenance
Global process adherence
Sanction checks
Payment processing
Reserve management
Fee booking
Regulatory reporting
Compliance
Microsoft Office Suite (Excel, Word, Outlook)

Location

Work Type

Full-time

Experience Level

Entry-level

Education Level

A Levels, BTEC, T Level, degree qualification, or equivalent experience desirable

About the Company

Great Lakes Insurance SE is a specialty provider of primary insurance services in the UK.
Great Lakes London Branch (GLLB) is a substantial part of Great Lakes Insurance SE in Munich.
The business model involves seizing opportunities connected to the reinsurance core business and innovation.
Great Lakes Insurance SE operates from headquarters in Munich and has branch offices in the UK, Ireland, Switzerland, Italy, and Australia.
Great Lakes Insurance UK Limited (GLLS) is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK post-Brexit.
Munich Re values Diversity, Equity, and Inclusion (DEI) to foster innovation and resilience.

Equal Opportunity

Munich Re is committed to building a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs.
We are committed to building an equitable and inclusive work environment where diversity is celebrated, valued, and has equitable opportunities to succeed.
If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process.