Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Twelve is seeking a highly organized, detail-oriented Senior Production Coordinator to lead operational delivery for key merchandising programs and enterprise accounts. This role will oversee purchase order processing, production trackers, supplier follow-up, sample coordination, compliance documentation, logistics support, and client status updates. The role will work closely with production partners, logistics, compliance, finance, suppliers, and internal teams to keep projects organized, accurate, and moving forward.

Responsibilities

Manage organized project trackers, account documents, purchase order records, follow-up notes, and client-specific process documentation.
Manage client and internal status updates by gathering information from suppliers and internal teams, preparing meeting notes, and flagging missing information or next steps.
Raise invoicing at end of projects to the client.
Sign off final costs and follow-up on supplier invoicing with finance team.
Maintain a client-first mindset, ensuring customers receive regular updates on ex-factory dates and delivery timelines for international markets.
Serve as the key operational contact for clients, building strong relationships and ensuring smooth communication.
Manage SO/PO conversion and supplier handoff after requirements, pricing, and timelines have been checked.
Follow up with suppliers and factories on production status, estimated completion dates, sample progress, and upcoming milestone requirements.
Update critical path documents with key production milestones, including sampling, approvals, production start dates, QA/QC, compliance, shipping readiness, and invoicing status.
Track open supplier actions and flag missing information, delays, or changes to the manager for review.
Manage complex fast-paced and changing critical paths of merchandising projects, working with factories and 3PL partners, hitting tight deadlines.
Manage Pre-Production Sample coordination by tracking sample submissions, approvals, revisions, dispatch details, and required follow-up.
Maintain sample records, production documentation, range boards, project folders, and client-specific process documents.
Ensure all products meet regulatory requirements such as Prop 65, REACH testing, and maintain social compliance throughout the production cycle.
Follow up on quotes and budgets, ensuring live projects stay within budget.
Action live shipments, obtaining initial shipping documentation (CI and PL) from the supplier.
Monitor ongoing shipping movements, updating clients as needed.

Requirements

2-4 years of experience in production, supply chain, operations, merchandising, or account coordination.
Strong organizational skills with the ability to manage trackers, details, timelines, documents, and follow-ups across multiple projects.
Clear written and verbal communication skills, with comfort working with internal teams, suppliers, and external partners.
Strong attention to detail and accuracy when working with purchase orders, quantities, dates, costs, and documentation.
Ability to learn new systems, trackers, client portals, NetSuite, and project management tools.
Problem-solving mindset with the ability to flag risks, ask questions, and escalate issues appropriately.

Skills

Microsoft Office
Excel
NetSuite
Project management tools

Location

Remote

Work Type

Full-Time

Experience Level

Senior

Benefits

Medical
Dental
Vision
Disability
Life Insurance
Mental Health Mondays (offices close globally once a month)
Generous Paid Time Off (including birthday and personal days)
Paid Parental Leave
Discretionary bonuses

About the Company

Twelve designs and builds merchandise and packaging for coveted brands.
Possesses deep expertise across global production, creative innovation, and sustainability.
Transforms bold ideas into elevated, high-impact realities.
Clients include luxury fashion, beauty, and leading lifestyle brands.
Trusted to deliver unforgettable experiences through beautifully executed product and packaging.

Equal Opportunity

Committed to building an inclusive environment for people of all backgrounds.
Encourages everyone to apply.
Prohibits discrimination and affords equal employment opportunities without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.