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About the Role

As a Runner at Soho House, you will be responsible for preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. You will assist servers in providing high-quality service to guests, aiming to deliver outstanding customer service and enhance their dining experience. The ideal candidate thrives in a fast-paced environment, can problem-solve under pressure, and remains calm, approachable, and professional.

Responsibilities

Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, and expedite food orders.
Accommodate special requests from guests or provide alternative solutions that better suit business needs, or advise management for further assessment.
Ensure the delivery of seamless service by thinking quickly on your feet, managing and anticipating guest and member needs, and supporting servers, the Executive Chef, and the General Manager.
Ensure food orders are plated correctly and coursed out before serving to members/guests.
Adhere to health and safety policies, including allergy procedures, and all company processes, procedures, standards, and applicable laws.
Work as a team to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar outside of your section.
Clean and stock the server alley and expo area.
Demonstrate knowledge of the menu and make suggestions when asked by members and/or guests.

Requirements

Minimum of 2+ years of experience in a similar capacity.
Ability to thrive in fast-paced, high-volume environments and maintain composure through effective problem-solving under pressure.
Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.
Must be able to demonstrate competency as outlined in the training schedule and Club School.
Must be able to work flexible shifts and schedules, including weekends and holidays.
Ability to take direction, work in a team environment, and autonomously.
Tips certified and POS knowledge.
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast-paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry, or lift at least 40 pounds.
Occasionally kneel, bend, crouch and climb as required.

Skills

Customer service
Problem-solving
Teamwork
Menu knowledge
Tips certification
POS knowledge

Work Type

Full-time

Experience Level

2+ years

Benefits

Competitive compensation packages
Global benefits and perks
Training for technical and managerial skills
Medical, Dental & Vision (for full-time employees)
Retirement fund with a 2% match (for full-time employees)
Paid Time Off (sick days + vacation days for full-time employees)
Career development opportunities (domestic or international, managerial or technical)
Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
Access to extensive learning and development courses
Participation in Cookhouse & House Tonic events
Eligibility for Team Events
Provided team meal during duty shifts

About the Company

Soho House is a global hospitality company offering competitive compensation packages that feature global benefits and perks.
They provide training to develop the technical and managerial skills necessary to enhance careers.
Soho House offers opportunities for career progression domestically or internationally, as well as managerially or technically.
Soho Impact empowers the community to make positive change through mentoring, apprenticeship, local outreach, and sustainability.
They celebrate their passion for food and drink through Cookhouse & House Tonic events.
Soho House organizes various team events for employees.