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About the Role

Alloy is seeking a detail-oriented, systems-minded Channel Operations Manager to help scale the operational processes and partner-facing infrastructure that power Alloy's partner ecosystem. This role will address the unique complexity of channel operations, including multi-party workflows, reseller and pass-through structures, partner-attributed revenue tracking, and the process discipline required to grow through indirect channels without proportional growth in manual effort. The successful candidate will own the rules, programs, and workflows that make the partner motion function, and will define what gets measured, why, and what the source of truth for that data is, while partnering closely with RevOps.

Responsibilities

Operationalize the project management of partner-facing initiatives, including new partner onboarding plans, partner tier changes, PRM rollouts, and cross-functional partner launches.
Manage direct administrative and coordination work, including processing order and amendment requests, maintaining accurate partner records, routing and tracking partner requests, and coordinating logistics for partner meetings, QBRs, and events.
Own and continuously improve the deal registration process across the partner network, including rules for qualification, conflict resolution, and pipeline attribution.
Design and maintain the operational infrastructure for coordinating third-party data changes that affect channel partners and their end clients.
Own Introw (PRM) as the partner-facing system of record, including partner onboarding, data hygiene, and the partner experience layer.
Define channel-specific metrics and own the source of truth for underlying data.
Work closely with RevOps, Finance, Technical Solutions, and Legal to ensure effective contract execution, order processing, implementation readiness, resource mobilization, and revenue recognition.
Identify bottlenecks in the channel sales and delivery cycle and deploy process-driven solutions to increase throughput.

Requirements

3-6 years in Partner Operations, Channel Operations, or Revenue Operations in Fintech, SaaS, or enterprise financial software.
Experience with reseller or pass-through billing models is a strong plus.
Real, hands-on understanding of multi-party deal flow, partner tiering, and deal registration.
Comfortable working in Salesforce and a PRM tool (Introw or similar) day-to-day.
Advanced data capabilities (Excel, SQL, or BI tools) and a track record of turning complex, messy partner data into clear reporting definitions.

Skills

Salesforce
PRM tool (Introw or similar)
Excel
SQL
BI tools

Location

Union Square, Manhattan

Work Type

Hybrid

Experience Level

3-6 years

Salary/Compensations

$130,000 to $160,000

Benefits

Unlimited PTO and flexible work policy
Employee stock options
Medical, dental, vision plans with HSA and FSA options
401k with 100% match up to 4% of annual employee compensation
16 weeks of paid parental leave
Home office stipend
Annual Learning & Development annual stipend
Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health

About the Company

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world.
Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.
Values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences.
Recognized as one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Equal Opportunity

Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.