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About the Role

Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.

Responsibilities

• Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.
• Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
• Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.

Requirements

• Strong experience in an ETF operational area and/or client services preferred.
• Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners.
• Strong skills in client relationship management, service delivery, and influencing cross-functional teams.
• Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.

Skills

• Client relationship management
• Service delivery
• Influencing cross-functional teams

Location

• London

Work Type

• Full-time

Experience Level

• Senior

Education Level

• Bachelor's degree
• MBA

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Access to flexible global resources and tools
• Focus on health
• Personal resilience support
• Financial goal support
• Generous paid leaves
• Paid volunteer time

About the Company

• BNY is a leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world’s investible assets.
• BNY's culture allows for better company operation and enables employee growth and success.
• BNY's teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
• BNY is recognized as a top destination for innovators where bold ideas meet advanced technology and exceptional talent.
• BNY Newsroom: https://www.bny.com/corporate/global/en/about-us/newsroom.html
• BNY LinkedIn: https://www.linkedin.com/company/bnyglobal/posts/?feedView=all
• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Equal Opportunity

• BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.