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About the Role

The Assistant Community Manager supports daily operations, resident experience, and financial health of an Affordable, Project-based Section 8, and LIHTC community. This role partners with the Community Manager on leasing, resident communication, rent collections, and compliance administration, with an initial focus on leasing that evolves into broader operational duties.

Responsibilities

• Serve as a primary point of contact for residents and prospects, providing professional, friendly, and timely service.
• Assist with leasing activities including tours, applications, move-ins, renewals, and resident communications.
• Assist residents with NYCHA recertifications, gathering required documentation, tracking deadlines, and guiding residents through the process.
• Support resident issue resolution through clear documentation, follow-up, and coordination with maintenance and management.
• Maintain a positive, welcoming office and community environment.
• Prepare, process, and maintain resident files, including NYCHA recertification documentation, in accordance with company standards and audit requirements.
• Assist with rent collections, posting payments, and delinquency follow-up.
• Support reporting, invoicing, and basic financial tracking as directed by the Community Manager.
• Ensure accuracy of resident and property data in property management systems.
• Partner with maintenance and leasing teams to support unit readiness, occupancy goals, vendor coordination, and service request tracking.
• Ensure policies, procedures, and fair housing practices are consistently followed.
• Step in to support day-to-day operations as needed, including coverage during absences.

Requirements

• Affordable housing and RAD (Rental Assistance Demonstration) experience required.
• Strong customer service and communication skills, with high attention to detail and comfort handling administrative work.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, collaborative environment.
• Comfort learning and using property management systems and office tools.
• Professional judgment and discretion when handling resident information.
• Ability to lift or carry up to 25 pounds occasionally, and to sit or stand for extended periods.

Skills

• Customer service
• Communication skills
• Attention to detail
• Administrative work
• Task management
• Prioritization
• Property management systems
• Office tools
• Professional judgment
• Discretion

Location

• West Brighton, Staten Island

Work Type

• On-site
• Full-time

Experience Level

• Assistant Community Manager

Education Level

• High School Diploma or equivalent required

Salary/Compensations

• $75,000 plus discretionary bonus
• $74,000—$75,000 USD

About the Company

• Asset Living is required by law to include a reasonable estimate of the compensation range for this role.