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About the Role

Austin Telco is seeking a dynamic and service-driven Branch Manager to lead the day-to-day operations of our Taos (South Austin) branch. This role is ideal for a collaborative leader who thrives in a member-first environment and is passionate about developing staff, driving operational excellence, and building strong community relationships.

Responsibilities

• Lead daily branch operations and ensure a welcoming, service-driven environment
• Build strong member relationships and advocate for financial literacy
• Resolve complex member needs with professionalism, empathy, and sound judgment
• Serve as a visible, engaged leader in the branch and community
• Ensure consistent, high-quality service delivery across all member touchpoints
• Attract, hire, coach, and develop a high-performing branch team
• Provide daily guidance, feedback, and accountability to staff
• Foster a positive, collaborative, member-focused culture
• Support professional growth through training, mentoring, and performance management
• Model Austin Telco’s values of Respect, Empathy, Service, Integrity, and Cooperation
• Oversee branch operations including cash management, vault and ATM controls, security, and regulatory compliance
• Ensure accurate execution of transactions, audits, and operational protocols
• Monitor branch performance metrics and implement improvements
• Recommend process enhancements to optimize efficiency and service
• Protect members and the credit union from fraud, scams, and unlawful activity
• Perform Notary and Medallion Signature Guarantee services as needed
• Represent Austin Telco in the community with professionalism and enthusiasm
• Participate in outreach, events, and partnerships that strengthen member relationships
• Promote financial education and support local initiatives
• Provide leadership coverage at nearby branches as needed
• Collaborate with the Regional Branch Manager and cross-functional partners to support organizational goals

Requirements

• 3–5 years of supervisory experience in a credit union or banking environment (or equivalent combination of education and experience)
• Strong leadership, time management, and organizational skills
• Excellent communication and problem-solving abilities
• A commitment to member service and a positive, professional attitude
• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Location

• 2400 Taos, Austin TX, 78745

Work Type

• Monday – Friday 8:00AM - 5:45PM and rotating Saturdays: 8:45AM - 12:15PM

Experience Level

• 3-5 years supervisory experience

Salary/Compensations

• $60,000 - $73,000

Benefits

• Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• 401(k) with company match and a pension plan to support long-term financial goals
• Volunteer opportunities and credit union-sponsored events

About the Company

• We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
• A supportive, mission-driven culture that puts people first

Equal Opportunity

• We celebrate diversity and are committed to creating an inclusive environment for all employees.