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About the Role

We are seeking a reliable and proactive Mail Administrator with Front of House responsibilities to join our London office. This role is primarily focused on managing high-volume mail operations using Digital Mailroom technology, while also providing professional reception support as needed. You will play a key role in ensuring the accurate and timely processing of incoming mail, alongside maintaining a welcoming and professional front-of-house presence.

Responsibilities

Process high volumes of incoming mail using Digital Mailroom systems
Accurately log and manage mail within the CRM system
Sort and categorise incoming mail for distribution and processing
Handle “Return to Sender” mail efficiently and accurately
Maintain accurate records and ensure all data is up to date
Support deliveries, collections, and general mailroom operations
Welcome and greet visitors, ensuring a professional and friendly experience
Handle incoming calls, emails, and general enquiries when required
Assist with meeting room bookings and preparation
Act as a point of contact for couriers and contractors
Ensure visitors are signed in and out in line with security procedures
Maintain a clean and organised reception area

Requirements

Experience in a mailroom, administrative, or operations role within a fast-paced environment
Strong attention to detail and ability to process high volumes of work accurately
Good IT skills, including experience with CRM systems and Microsoft Office
Ability to manage multiple priorities and remain focused under pressure
Professional, friendly, and confident when interacting with visitors and clients
Strong communication skills, both written and verbal
Reliable, proactive, and highly organised
Flexible approach, with willingness to support front-of-house duties as required

Skills

Digital Mailroom technology
CRM systems
Microsoft Office
Communication skills

Location

London

Work Type

Office-based

Salary/Compensations

£29,000

Benefits

Comprehensive benefits package
Real opportunities for progression as the business scales
The chance to influence both customer experience and product development
A culture that values ownership, impact, and continuous learning

About the Company

At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence.
Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling.
We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience.
No stitched-together services.
No legacy workflows disguised as software.
Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence.
You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression.
£18m annual revenue, including £9m ARR
Over 1 million companies formed
Certified B Corp and Carbon Neutral Business
Forecast to grow 5x–10x over the next three years

Equal Opportunity

1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity.
We encourage individuals from all backgrounds to apply.
If you have a disability or special need that requires accommodation, please let us know.