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About the Role

As Store Manager, you will oversee the commercial performance, operational excellence, team development, and visitor experience of the Harry Potter Shop King's Cross. You will lead a team to drive sales, improve customer satisfaction, support organizational change, and deliver a world-class retail experience in a unique destination environment.

Responsibilities

• Oversee all aspects of store performance, including sales, customer conversion, average transaction value, KPI delivery, commercial reporting, and weekly sales analysis.
• Coordinate, recruit, coach, and develop a high-performing retail team, fostering a culture of engagement, internal progression, and succession planning.
• Deliver an exceptional visitor experience by maintaining a visible presence on the shop floor, encouraging meaningful customer interaction, and using storytelling to enhance engagement.
• Maintain effective staffing levels, labor planning, rota management, scheduling, and payroll accuracy.
• Oversee POS and stock management systems, merchandising standards, compliance, security awareness, health and safety requirements, and profit protection activities.
• Use customer feedback, mystery shop results, and performance data to identify opportunities for improvement.
• Build productive relationships with internal teams, external partners, landlord stakeholders, customers, and visitors.

Requirements

• Previous Store Manager or equivalent leadership experience with responsibility for commercial and operational performance.
• Demonstrable experience managing large retail teams within customer-focused, high-footfall, or operationally complex environments.
• Strong commercial acumen with the ability to analyze sales performance, monitor KPIs, and make informed decisions.
• Experience working within premium, flagship, destination, attraction, entertainment, or hospitality-led retail environments.
• Experience using POS and stock management systems alongside workforce planning, scheduling, and payroll processes.

Skills

• Sales analysis
• Team development
• Customer service
• Merchandising
• Staffing and scheduling
• POS systems
• Stock management
• Health and safety
• Crisis management
• Profit protection

Location

• King's Cross

Work Type

• Full-time
• Permanent
• Onsite

Experience Level

• Previous Store Manager or equivalent leadership experience

Benefits

• Thoughtfully curated benefits

About the Company

• Warner Bros. Discovery is a global media and entertainment company with a vast portfolio of iconic content and beloved brands.
• Our studios are considered among the foremost motion picture and television production and post-production facilities in the world.
• The Studio Operations group includes areas like soundstage/backlot set rentals, events, design, culinary, construction, and landscaping.
• We inform, engage, and transport audiences to new worlds through our operations.

Equal Opportunity

• Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
• Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
• If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.