Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this CRM Platform Tech Lead (Solutions, Delivery & AI) role.
Rezi rewrites your resume against Zendesk's job description. Free.
Tailor your resume to this CRM Platform Tech Lead (Solutions, Delivery & AI) role.
Rezi rewrites your resume against Zendesk's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the CRM Platform Tech Lead (Solutions, Delivery & AI) posting at Zendesk — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the CRM Platform Tech Lead (Solutions, Delivery & AI) posting at Zendesk — free, in seconds.
About the Role
We are looking for a hands-on CRM Platform Tech Lead to act as the technical anchor for our CRM engineering team. Your focus will be on turning complex business requirements into elegant, scalable solutions and getting them across the finish line. You will be the go-to technical expert for a squad of developers and administrators, leading by example, owning technical delivery, tackling complex coding challenges, and championing an AI-first mindset.
Responsibilities
- Drive Solution Engineering: Translate high-level requirements and architectural guidelines into executable, step-by-step technical solutions.
- Champion AI & Productivity: Cultivate an AI-first mindset within the engineering team, leveraging AI tools to accelerate delivery and automate tasks.
- Lead Technical Delivery: Act as the technical heartbeat of the Agile squad, driving sprint execution and ensuring delivery commitments are met with high-quality output.
- Hands-on Development: Build complex, business-critical features, including heavy integrations, advanced custom coding, and AI-driven CRM solutions.
- Mentor & Elevate the Team: Mentor junior and mid-level engineers through pair-programming, enforcing best practices, and leading code reviews.
- Own Code Quality & Release Hygiene: Partner with QA and Release Management to ensure seamless deployments, enforcing version control, CI/CD, and automated testing standards.
- Collaborate Across GTM: Work with Product Managers, Business Analysts, and RevOps stakeholders to negotiate technical trade-offs and scope effort.
Requirements
- 10+ years of hands-on technical experience developing on enterprise CRM platforms (e.g., Salesforce).
- At least 3+ years acting as a technical lead, senior developer, or squad lead.
- Expert-level proficiency in CRM development languages and frameworks (e.g., Apex, LWC, SOQL, REST/SOAP APIs, and complex declarative automation).
- A forward-thinking approach to software engineering, with a strong interest in—or hands-on experience using—AI tools.
- A strong bias for action and execution, balancing code quality with timely business value delivery.
- A proven track record of upskilling peers and elevating engineering standards.
- Deep understanding of Agile development lifecycles, sprint planning, backlog grooming, and CI/CD deployment models.
- Excellent ability to explain complex technical constraints or solutions to non-technical stakeholders.
Skills
- Apex
- LWC
- SOQL
- REST/SOAP APIs
- Declarative automation
- AI tools
- Agile development
- CI/CD
- Version control
- Automated testing
Location
- Remote
- Hybrid
Work Type
- Hybrid
- Remote
Experience Level
- 10+ years of technical experience
- 3+ years as a technical lead, senior developer, or squad lead
Education Level
- Advanced CRM Certifications (e.g., Salesforce Platform Developer II, Data Architecture, or Integration Architecture)
Salary/Compensations
- $161,000.00-$241,000.00
Benefits
- Competitive salary
- Comprehensive benefits package
- Bonus, benefits, or related incentives may be available
About the Company
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
- We power billions of conversations with brands you know and love.
- We believe in offering our people a fulfilling and inclusive experience.
- Our hybrid way of working enables us to purposefully come together in person to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Equal Opportunity
- As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
- If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.