Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Director, Event Technology III (DET III) leads a sales and operations team to achieve revenue and profitability goals for assigned locations. This role ensures World-Class service delivery and cultivates key venue relationships to enhance business partnerships. The DET III promotes high performance, accountability, and continuous improvement in a collaborative environment.

Responsibilities

• Develop and maintain strong client relationships at all organizational levels, providing outstanding customer service and focusing on retention.
• Service high-profile/visibility events and act as a point of escalation when needed.
• Identify key issues and decision-makers influencing contract renewals and leverage internal resources for renewal planning.
• Partner with Venue Sales Leadership on sales strategies.
• Create and participate in business review presentations.
• Manage an efficient and profitable operation focused on revenue maximization and profitability through cost control measures.
• Ensure event profitability is maintained through proper staffing.
• Achieve financial goals for the location(s) by effectively managing labor, equipment sub-rentals, and other costs.
• Train and direct operations and sales managers to complete standard and ad hoc reports.
• Complete and analyze reports to effectively manage the business.
• Enforce the utilization of the company billing system, coordinate invoicing, and ensure client approval of billing.
• Review location P&L and develop action plans to address deficiencies and grow the business.
• Confirm venue partners process all payments to Encore in a timely manner.
• Oversee the strategic, long-term direction of large and small high-tech, high-volume events.
• Direct the operations team to manage daily floor operations, including scheduling, equipment setups, operation, and strikes according to brand standards.
• Ensure the operations team uses inventory control procedures to maintain proper inventory levels while upholding safety, security, and quality assurance of equipment.
• Efficiently share labor and equipment within the local market.
• Guarantee an Encore management presence at all venue meetings.
• Analyze schedules and available labor and equipment resources, making recommendations for labor and equipment sharing within local markets.
• Act as a technical support resource or escalation point for sales and operations leadership.
• Ensure staff understands the technical aspects of their jobs.
• Effectively utilize applicable company computer systems.
• Hold the Sales Team accountable for maintaining a healthy pipeline to achieve revenue targets.
• Confirm all known opportunities are accurately entered and updated in CRM.
• Lead sales forecasting efforts at home location(s), ensuring accuracy and timely submission.
• Create and present performance, pipeline, and forecasting reports to senior management as needed.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel, and Encore supporting functions.
• Lead the team to exceed internal and external customer expectations.
• Meet with guests on-site or assign team members to verify equipment setup and functionality, and monitor events.
• Enforce Employee Guide and/or venue standards for professional image.
• Promote a culture of high performance, accountability, and continuous improvement.
• Embrace and foster the company’s Core Values.
• Manage performance, address employee concerns, maintain adequate staffing, and facilitate team development.
• Navigate union labor markets and associated management dynamics, where applicable.
• Manage human resources activities including selection, performance management, and learning.
• Provide focused and continued coaching to develop team members' skills.
• Verify employees are trained on Encore standards for service, equipment, and company computer systems.
• Recommend team members for training opportunities.
• Ensure Encore's D,E &I initiatives are implemented.

Requirements

• Bachelor’s degree is preferred or equivalent experience.
• 5+ years of audio visual experience.
• 3+ years of operations supervisory/management experience.
• 3+ years of customer service or hospitality experience.
• Sales experience is a plus.
• Working knowledge of audio-visual equipment in a live show environment.
• Ops 200 & Leadership 200 Certification.
• Proficiency with computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction and people development focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Skills

• Audio visual equipment knowledge
• Computer hardware proficiency
• Computer software proficiency
• Internet proficiency
• Microsoft Office proficiency
• Leadership abilities
• Customer satisfaction focus
• People development focus

Location

• Venue location(s)

Work Type

• Full-time
• Onsite

Experience Level

• Director level
• 5+ years audio visual experience
• 3+ years operations supervisory/management experience
• 3+ years customer service or hospitality experience

Education Level

• Bachelor's degree preferred or equivalent experience
• Ops 200 & Leadership 200 Certification

About the Company

• Encore is a company that provides event technology services.