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About the Role

This role blends client interaction with practical problem-solving, requiring a dependable Field Technician to service client sites. You will deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.

Responsibilities

• Provide onsite and remote Level 1/2 support for client environments.
• Troubleshoot and resolve issues related to workstations, laptops, Microsoft 365, user accounts, printers, peripheral devices, basic server and line-of-business applications, and network connectivity.
• Travel to client sites to perform technical support, remediation, deployment, and installation work.
• Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves.
• Support onsite project tasks including network equipment installations, firewall and switch swaps, wireless deployments, endpoint deployments, and basic server upgrades.
• Escalate complex issues appropriately to senior engineers or project resources.
• Clearly communicate progress, blockers, and technical findings to internal teams and client contacts.
• Document work performed, technical findings, and client environment details in IT Glue.
• Use Halo PSA for ticket management, time entry, and work tracking.
• Use Ninja RMM for remote access, monitoring, and endpoint support.
• Maintain professionalism and strong customer service while representing the company onsite.
• Be flexible with schedule requirements, as some after-hours or early-morning work may be required.

Requirements

• Strong troubleshooting skills and comfort working independently in the field.
• Clear communication with end users and internal technical teams.
• Organized, reliable, and detail-oriented.
• Comfortable balancing reactive support work with scheduled onsite tasks.
• Enjoy working directly with clients and providing a high level of service.
• Ability to adapt to different client environments and technologies quickly.
• Understand when to resolve issues independently and when to escalate.
• 2+ years of experience in a managed services, field support, or IT support role.
• Experience supporting Microsoft 365, Windows 10/11, Windows Server, basic Azure and Entra ID environments, and network infrastructure.
• Familiarity with technologies such as SonicWall, Meraki, UniFi, Ruckus.
• Experience with IT documentation platforms and PSA/ticketing systems preferred.
• Valid driver’s license and ability to travel to client locations as needed.
• Strong foundational knowledge of Microsoft and networking technologies.
• Interest in long-term technical growth.
• Strong documentation and communication skills.

Skills

• Microsoft 365
• Windows 10/11
• Windows Server
• Azure
• Entra ID
• Network infrastructure
• Switches
• Firewalls
• Wireless
• SonicWall
• Meraki
• UniFi
• Ruckus
• IT documentation platforms
• PSA/ticketing systems
• Halo PSA
• Ninja RMM
• IT Glue

Location

• Midtown Manhattan
• Manhattan
• Queens
• Brooklyn
• Greenvale, NY

Work Type

• Full-time
• Onsite
• Field Service

Experience Level

• 2+ years of experience

Education Level

• Microsoft certifications (AZ-104, AZ-800, MD-102, SC-300)
• Cisco CCNA or equivalent
• SonicWall SNSP or Fortinet NSE 5
• VMware VCP
• Google Workspace Administrator

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance