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About the Role
The Sales Associate is a key member of the customer service team, responsible for creating memorable customer experiences through authentic engagement and product expertise. This role requires deep product knowledge, a passion for sustainable fashion, and a talent for personal styling.
Responsibilities
- Exude upbeat and contagious energy.
- Create memorable customer impacts through storytelling and authentic engagement.
- Become an expert in sustainable fashion, product knowledge, and personal style.
- Provide a seamless customer experience between retail stores and ecommerce platforms.
- Effectively communicate with purpose across a variety of platforms.
- Achieve personal results within a retail business, consistently outperforming sales and performance goals.
- Contribute to the brand with purpose and demonstrate advocacy through business.
- Be available during business hours, including nights, weekends, and holidays.
- Bend, reach, stretch for product, and lift/carry/move at least 40 lbs.
- Climb ladders, move around regularly, and stand for extended periods.
Requirements
- Experience in a similar scope; hi-growth direct to consumer retail brands preferred.
- Omnichannel awareness.
- Adept with technology and apps.
- Strong communication skills.
- Proven track record achieving personal results within a retail business.
- Passionate about contributing to brand with purpose.
- You are a natural people person with a desire to engage and nurture relationships.
- Acknowledge and learn from mistakes.
- Willingness to engage in hard work, be resourceful, and think outside the box.
- Inquisitive mind, comfortable asking questions and challenging the status quo.
- Ability to spread positivity and embrace brand values.
- Respond to problems with solutions; be a self-starter and thrive in ambiguity.
- Deliver on promises and show consistency between words and actions.
- Open to feedback and committed to learning and growth.
- Embody the five core values of the Faherty team: Always Innovate, Day One Mentality, All Together, Power of Positivity, Timeless.
Skills
- Sustainable fashion knowledge
- Product knowledge
- Personal styling
- Storytelling
- Authentic engagement
- Omnichannel awareness
- Technology and app proficiency
- Communication skills
- Sales performance
- Brand advocacy
- Problem-solving
- Resourcefulness
- Adaptability
- Feedback reception
- Radical candor
Location
- Remote
- Onsite
Work Type
- Full-time
Experience Level
- Mid-level
Benefits
- Health benefits
- 401(K) Plan with company match
- Incentives Program
- Commuter Options/Benefits
- Generous employee discount
About the Company
- Faherty is a family-run lifestyle and apparel brand founded in 2013, fueled by purpose and optimism.
- The company's goal is to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites.
- Faherty is committed to comfort without compromising quality, holding itself to a higher standard with a lower environmental impact.
- The brand is dedicated to learning how to be better stewards of the planet and believes in the power of conversation and connection for real change.
- The leadership team comes from diverse backgrounds but shares a goal of delivering comfort and craftsmanship in a collaborative, energetic, and creative environment.
- Faherty values diversity and strongly encourages applications from historically and systemically marginalized communities, including BIPOC, women, and the LGBTQIA+ community.
- The company strives to lead consciously, bravely, and inclusively.
Equal Opportunity
- We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.