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About the Role

The Residential Aide (RA) ensures the wellbeing and safety of program clients and staff during shifts, providing crisis intervention as needed. The RA works in shifts and operates 7 days a week, including holidays.

Responsibilities

• Ability to prioritize and multi-task.
• Ability to work with the homeless population.
• Must possess a Certificate of Fitness for Supervision of Fire-Alarm Systems (S-95) within eighty (80) days of employment.
• Must complete annual compliance training in 30 days.
• Must use PPE provided by Housing Works during shift when required by Housing Works Policies and Procedures.
• Dependable and flexible.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills both verbally and written including the ability to communicate with all levels of management.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Ability to work under pressure.
• Ability to work with colleagues to solve problems.
• Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Always provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Provide screenings for all visitors, staff, and clients who enter subject to Housing Works’ requirements.
• Write and submit Shift Reports at the end of every shift.

Requirements

• At least one year of work experience.

Skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

Work Type

• Shift work

Salary/Compensations

• $18/hr

Benefits

• Three comprehensive healthcare plans.
• PTO accrual starting immediately, up to 30 days in the first year.
• Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.

About the Company

• Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
• Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
• Offers Health Home care management, behavioral health, and syringe exchange programs.
• Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
• Fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
• This position is included in a bargaining unit represented by the Retail Wholesale and Department Store Union (“RWDSU”).

Equal Opportunity

• Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
• Does not request prior salary information during the hiring process.