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About the Role

The Case Manager will be responsible for conducting screenings and intake assessments, co-developing service plans, connecting individuals to wraparound healthcare services, assisting with benefits and entitlements enrollment, providing program retention support, and utilizing electronic records systems to document client engagement and program outcomes. This role is ideal for a reentry services professional with direct-care experience looking to develop skills in care coordination and workforce development.

Responsibilities

Manage a caseload of approximately 25-30 clients.
Meet with clients assigned to caseload a minimum of bi-weekly.
Conduct initial screening assessments to determine individuals’ eligibility and commitment to program enrollment.
Complete intake assessments with newly enrolled clients.
Co-develop service, or treatment, plans with clients.
Connect clients to wraparound healthcare services needed (Primary care, substance use treatment, mental health services, etc.).
Assist clients with obtaining vital documents.
Assist clients with benefits and entitlements enrollment.
Utilize motivational interviewing techniques to promote engagement and retention.
Attend and participate in interdisciplinary case conferences.
Monitor clients’ progress through the program closely and provide individualized support.
Document all client services and engagement in the designated case records systems.
Participate in program outreach and recruitment activities.
Attend and promote engagement in required advocacy activities.
Participate in Housing Works and DYCD trainings as required.
Display Housing Works core values in all day-to-day functions.

Requirements

Minimum 1 year of direct-client services experience.
Experience working with individuals with previous involvement in the criminal legal system.
Strong written documentation and communication skills.
Good problem-solving skills and ability to work autonomously.
Microsoft Office Suite, particularly Excel, required.
Experience utilizing EMR systems.
Ability to frequently travel within the boroughs via public transportation.

Skills

Motivational interviewing techniques
Microsoft Office Suite
Excel
EMR systems
Written documentation
Communication skills
Problem-solving skills
Technical skills for Microsoft Office, email, and case management systems

Location

New York City

Work Type

Paid training program
Full-time

Experience Level

Commensurate with experience

Education Level

Bachelor’s Degree in social services, psychology, social work or other related field

Salary/Compensations

$25/hr - $28/hr

Benefits

Three comprehensive healthcare plans
PTO accrual up to 30 days in the first year
Educational benefit for tuition loan reimbursement, tuition costs, and textbooks

About the Company

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
Services include Health Home care management, behavioral health, and syringe exchange programs.
Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
Fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
This position is included in a bargaining unit represented by the Retail Wholesale and Department Store Union (“RWDSU”).

Equal Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Complies with applicable state and local laws governing nondiscrimination in employment.
Does not request prior salary information during the hiring process.