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About the Role

As an Associate Salesforce Administrator, you will play a key role in supporting and enhancing our Salesforce platform, enabling business teams to work efficiently, make informed decisions, and deliver exceptional service to our clients. This position is a great opportunity to showcase your technical and analytical skills while growing your Salesforce expertise within a caring and trustworthy organization.

Responsibilities

Configure, maintain, and support Salesforce users, security settings, custom objects, workflows, reports, and dashboards.
Support business processes across Salesforce Sales Cloud, Service Cloud, and Marketing Cloud while assisting with platform enhancements and user adoption initiatives.
Maintain data quality through data imports, exports, validation, reconciliation, and issue resolution activities.
Support Salesforce governance, system testing, release management, documentation, and continuous improvement efforts.
Provide end-user support, onboarding, training, and guidance to help teams maximize Salesforce capabilities and best practices.

Requirements

Strong analytical and problem-solving skills.
Attention to detail and commitment to data accuracy.
Strong communication and stakeholder support capabilities.
Adaptability, collaboration, and willingness to learn new technologies.
3-5 years of Salesforce administration experience, preferably supporting Sales Cloud and/or Service Cloud environments.
Salesforce Administrator Certification or willingness to obtain certification within the first year of employment.
Intermediate level of English proficiency is required.
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Skills

Salesforce administration
Sales Cloud
Service Cloud
Marketing Cloud
Salesforce security
Salesforce reports
Salesforce dashboards
Flow Builder
Data management
Data Loader
SQL Server
Snowflake
Power BI
Tableau
Qlik

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

3-5 years

Education Level

Associate or bachelor's degree in information systems, Business Administration, Computer Science, Data Analytics, or a related field.

Benefits

Flexible Health, Dental and Vision insurance
401(k) + company match
PTO Plan
Employee and family assistance program
Ergonomic furniture program
Performance bonus

About the Company

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America.
iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities.
Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network.
Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.
Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Equal Opportunity

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!