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About the Role
The ESB Lower Level Mail Lead is responsible for the daily coordination and execution of mailroom operations at the Empire State Building Lower Level. This role supports the receipt, review, documentation, processing, preparation, delivery, pickup, shipment, and transport of all mail, parcels, supplies, and business materials moving through the Mail Center. The Mail Lead is expected to maintain an organized, safe, service-focused, and process-driven mailroom operation while supporting internal departments, associates, vendors, and management. This is a lead team position requiring strong follow-through, attention to detail, customer service, safety awareness, and the ability to support day-to-day workflow across the Lower Level operation.
Responsibilities
- Mailroom Operations
- Shipping and Courier Processing
- Work Orders and Service Requests
- Logs, Records and Reporting
- Safety and Security
- Team Support and Cross Training
Requirements
- Experience in mailroom, shipping, logistics, facilities, office services, or workplace operations preferred.
- Working knowledge of carrier systems such as UPS, FedEx, DHL, or similar platforms preferred.
- Strong attention to detail and documentation accuracy.
- Strong customer service and communication skills.
- Ability to follow established process and safety procedures.
- Ability to prioritize requests in a fast-paced environment.
- Ability to move between hands-on task execution and workflow coordination.
- Basic computer skills required.
- Ability to work independently while escalating issues appropriately.
- Ability to cross-train and support adjacent Workplace Operations functions.
- Ability to stand, walk, bend, lift, push, pull, and move materials throughout the workday.
- Ability to lift and transport boxes, supplies, mail, copy paper, and parcels in accordance with site safety guidelines.
- Ability to perform hands-on receiving, delivery, pickup, sorting, staging, and shipping tasks.
Skills
- Mailroom operations
- Shipping and courier processing
- Work order and service request management
- Log, record, and reporting
- Safety and security protocols
- Team support and cross-training
- UPS
- FedEx
- DHL
- Customer service
- Communication
- Process adherence
- Safety procedures
- Prioritization
- Workflow coordination
- Basic computer skills
- Independent work
- Issue escalation
- Cross-training
Location
- Empire State Building Lower Level
Work Type
- Full-time
Experience Level
- Lead team position
About the Company
- The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education.
- With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.