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About the Role

The Office Services Lead is responsible for the inventory, maintenance, stocking, and presentation of product closets, ensuring optimal supply levels and a clean, organized environment. This role requires a hands-on team player with exceptional customer service skills and attention to detail. As a lead, you will perform all functional responsibilities and provide guidance to ensure high-quality service delivery.

Responsibilities

Storage and Product Closet Management
Supply Ordering and Stocking
Customer Service and Department Support
Safety and Security
Team Leadership and Cross-Training
Daily management, organization, inventory control, stocking, maintenance, preparation, and presentation of assigned product closets and storage areas.
Work closely with internal departments, associates, the mailroom team, and management to ensure product, supplies, and materials are properly received, organized, stocked, tracked, pulled, prepared, delivered, and maintained.
Perform all core responsibilities of the role at any time, support team coverage when needed, and help ensure service level expectations are met.
Stand, walk, bend, lift, push, pull, and move materials throughout the workday.
Lift and transport boxes, product, supplies, and copy paper in accordance with site safety guidelines.
Perform hands-on stocking, organization, delivery, pickup, and storage tasks.

Requirements

Experience in inventory, stockroom, mailroom, facilities, office services, retail operations, or workplace support preferred.
Strong attention to detail and organizational skills.
Strong customer service and communication skills.
Ability to follow process, maintain records, and enforce standards.
Ability to prioritize work and manage multiple requests.
Ability to identify inventory gaps, supply needs, and process issues.
Ability to work independently while escalating appropriately.
Basic computer skills required.
Experience with inventory logs, service requests, or tracking tools preferred.
Ability to cross-train and support adjacent Workplace Operations functions.

Skills

Customer service
Attention to detail
Inventory management
Organization
Communication
Process adherence
Record keeping
Prioritization
Problem identification
Independent work
Basic computer skills
Cross-training

About the Company

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education.
TMG has a team of over 1,500 nationwide associates and over 30 years of success in the industry.