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About the Role

Join our dedicated Housekeeping team and play a vital role in maintaining the immaculate presentation of our beautiful hotel rooms. As an Evening Room Attendant, you will help ensure our guests experience the exceptional comfort and attention to detail synonymous with the Rocco Forte name. With your impeccable standards and eye for perfection, you’ll create an atmosphere of calm and luxury that allows our guests to truly relax. You’ll take pride in working independently while also contributing to a supportive, professional team, communicating with warmth, confidence, and discretion.

Responsibilities

Clean and maintain rooms to the highest standards.
Restock supplies and ensure amenities are in place.
Respond promptly and courteously to guest requests.
Maintain cleanliness and organization in assigned areas.
Report maintenance issues or damages to management.
Uphold hygiene and safety standards at all times.

Requirements

A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
Enthusiasm and a strong work ethic.
The ability to work in a fast-paced environment & handling multiple tasks.
The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
Independence while collaborating effectively within teams and across departments.
A commitment to maintaining high standards of hygiene, health, and safety.

Skills

Attention to detail
Communication
Discretion
Teamwork
Independence

Location

Mayfair, London

Work Type

Full-time

Experience Level

Entry-level

Benefits

Discounted hotel rates (£25/€30 per night)
50% discount on Food and Beverage
25% discount on Spa Treatments
20% discount on Health Spa products
Extensive learning and development opportunities
Meals on duty
Social activities and events
Recognition programs & Annual awards
Gym Membership Discounts
Enhanced Maternity & Paternity Pay
Pension Scheme
Season Ticket Loan / Cycle to Work Scheme
Employee Assistance Programme

About the Company

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832. Located in the heart of Mayfair, it offers easy access to luxury boutiques and cultural attractions. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.