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About the Role
The Audience and Community Manager acts as the reader's advocate within the newsroom, building relationships with audiences, fostering community around journalism, and transforming reader conversations into actionable editorial insights. They will focus on understanding audience responses, interests, and deepening their connection to our journalism, alongside reporting and performance analysis.
Responsibilities
- Monitor audience conversations across social media, newsletters, YouTube, Discord, and other community platforms.
- Identify audience interests, favorite topics, and emerging trends.
- Gather and share reader feedback, sentiment, and questions with editorial teams.
- Build and nurture engaged communities around our journalism.
- Develop initiatives that increase audience loyalty, participation, and trust.
- Help teams understand audience needs for newsletters, coverage, and formats.
- Translate audience signals and conversations into clear editorial recommendations.
Requirements
- Experience managing online communities and audience engagement programs.
- Strong understanding of social platforms, community spaces, and audience behavior.
- Excellent communication and relationship-building skills.
- Ability to identify meaningful audience trends from qualitative and quantitative signals.
- Strong editorial judgment and understanding of journalism.
- Experience translating audience insight into practical recommendations.
- Experience with newsletters and audience development.
- Knowledge of audience analytics tools.
- Experience moderating communities and managing audience feedback.
- Familiarity with platforms such as Discord, YouTube, Reddit, and emerging community channels.
Skills
- Social platforms
- Community spaces
- Audience behavior
- Communication
- Relationship-building
- Qualitative analysis
- Quantitative analysis
- Editorial judgment
- Journalism
- Audience insight translation
- Newsletters
- Audience development
- Audience analytics tools
- Community moderation
- Audience feedback management
- Discord
- YouTube
Location
- Highstreet Kensington, London
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- New Scientist is the world’s global science media brand, reaching more than 1.2 million readers monthly.
- The website, app, and print editions cover international news from a scientific standpoint, addressing significant questions about life, the universe, technological progress, and the human condition.
- Founded in 1956, the magazine serves individuals interested in scientific discovery and its societal impacts.
- The brand now encompasses newsletters, videos, podcasts, courses, holidays, and live events across the UK, US, and Australia, including New Scientist Live, a major festival of science and technology.
Equal Opportunity
- We are committed to increasing diversity and maintaining an inclusive workplace culture.
- We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.
- We are Disability Confident Committed.
- Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process.
- Any such information will be held separately to your recruitment application and will not be considered as part of the selection process.