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About the Role

As a Front Office Agent / Receptionist, you will bring a high level of commitment, a focus on excellent service, and a passion for creating positive guest experiences to our dynamic Front Office team. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs, handling reservations, guest inquiries, phone calls, and processing payments. You will also advise on local attractions, restaurants, and events, ensuring all aspects of the guest journey are executed at the highest level.

Responsibilities

Manage the lively lobby operations and serve as the primary point of contact for guests.
Handle check-in and check-out processes efficiently.
Manage reservations and address guest inquiries.
Handle phone calls and process payments.
Ensure all aspects of the guest journey and experience are executed at the highest level.
Provide recommendations on local attractions, restaurants, and events.
Exhibit patience, empathy, and a welcoming demeanor to make guests feel comfortable.
Proactively ensure guest satisfaction and the smooth operation of the Front Office department.
Coordinate and collaborate closely with other departments.

Requirements

Experience in a similar role is advantageous but not strictly required.
Fluent German and English language skills.
An eye for detail and creative problem-solving abilities.
A 'doer' with a genuine hands-on mentality.
Commitment to exceptional guest service and a passion for hospitality.
Ability to find creative solutions and take responsibility for assigned tasks.
Reliability and enjoyment of working in a demanding environment.
Openness to digital tools and quick adaptation to new systems.
Clear and effective communication skills.

Skills

Guest Service
Problem-Solving
Communication
Adaptability
Teamwork
Attention to Detail

Location

Berlin, Germany

Work Type

Full-time

Experience Level

Entry-level
Some experience preferred

Salary/Compensations

Appealing remuneration including holiday and Christmas bonuses, public holiday and night shift surcharges, and participation in an attractive bonus program.

Benefits

Exciting and family-friendly workplace in the second largest hotel in Germany.
Work in a young team with a balanced work-life balance.
Appealing remuneration including holiday and Christmas bonuses, public holiday and night shift surcharges, and participation in an attractive bonus program.
Better leisure planning with a schedule always 4 weeks in advance.
Team rates for you and your friends & family at all Radisson Hotels.
30% discount on all food and beverages at all Radisson Hotels.
Free meals in the staff restaurant (only the monetary benefit needs to be taxed).
EUR 500 gross referral program bonus for each hire through your recommendation.
A bonus for every guest you can win for our loyalty program.
An overnight stay as a guest in your hotel, including dinner and breakfast with a companion of your choice within 4 to 6 months after your hiring.
Access to over 2000 online trainings in the in-house Radisson Academy.
Diverse career opportunities worldwide in over 1400 hotels.
Free uniform including cleaning.
A 50% subsidy for the Deutschlandticket.
Company pension plan and subsidy for capital-forming benefits.

About the Company

The Radisson Hotel Group is one of the world's largest hotel groups, with ten distinct hotel brands and over 1,400 hotels in operation and development in more than 95 countries.
The group's overarching brand promise is Every Moment Matters – with the characteristic Yes I Can! service philosophy.
RHG values entrepreneurial spirit and teamwork, fostering an inclusive and supportive culture.
The Park Inn by Radisson Berlin Alexanderplatz is the second largest hotel in Germany.

Equal Opportunity

Everyone is welcome at our hotel – regardless of age, gender, ethnic origin, religion or belief, disability, sexual orientation or identity.
We actively promote equal opportunities and an inclusive work environment.
Applications from people with severe disabilities or those with equivalent status are expressly welcome.