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About the Role
Fairmont Austin, a luxury property with 1,048 guestrooms and over 140,000 square feet of event space, is seeking a passionate leader to join its innovative hotel team. This role offers the opportunity to contribute to a dynamic and growing market, supporting career development within Accor's limitless possibilities.
Responsibilities
- Consistently offer professional, engaging, and friendly service.
- Serve as a contributing member of the Hotel Executive Committee.
- Demonstrate commitment to leadership, guest service excellence, and the Brand Promise.
- Provide coaching and mentoring to leaders and colleagues to exceed guest expectations and foster career development.
- Lead by example.
- Oversee the smooth and efficient operation of Valet, Front Office, Guest Experience, Fairmont Gold, and Housekeeping.
- Establish and monitor effective goals and measurements for the Division using the Performance Management Program (PMP).
- Engage in proactive recruitment, selection, training, mentoring, and development of leaders and colleagues to build a talent pipeline for the Rooms Division.
- Ensure brand standards, Forbes Travel Guide, and service standards are implemented, maintained, audited, improved, and celebrated.
- Review industry trends for new product and service opportunities.
- Ensure guest and colleague concerns are resolved professionally and promptly, fostering a sense of ownership.
- Act as a Customer Service Champion, leading Rooms Division departments to monitor and improve guest satisfaction results from Voice of the Guest and Social Media.
- Actively participate and lead in Rooms and public area Capital & Renovation projects.
- Participate in Health & Safety initiatives and colleague committees to enhance hotel culture.
- Actively participate on the hotel Revenue Management Team to maximize hotel revenues.
- Achieve maximization of revenues and effective cost control.
- Utilize labor management tools (Watson) for optimal staffing.
- Manage Crisis management and BCP plans for the Division and serve on the hotel crisis management team.
- Develop annual and monthly Operational & Capital Budgets & Forecasts, including expenses, staffing, and productivity.
- Participate in the development and execution of the Hotel Strategic Plan.
- Ensure effective and timely interaction with all hotel departments and participate in hotel-wide meetings/committees.
- Represent the division on the hotel environmental committee and implement environmental initiatives.
- Maintain excellent relationships with business partners and the community.
- Perform other duties and responsibilities as assigned.
Requirements
- Proven ability to effectively lead, motivate, coach, and develop your team.
- Strong guest service orientation and training skills background.
- Highly motivated, organized, goal and results-oriented individual who thrives under pressure.
- Effective tracking and follow-up skills.
- Strong presentation and public speaking skills.
- Comprehensive knowledge of Front Office and Housekeeping operations, policies, procedures, and expense management.
- Operational knowledge of Excel, Word, PowerPoint.
Skills
- Leadership
- Guest Service
- Coaching
- Mentoring
- Recruitment
- Selection
- Training
- Development
- Brand Standards
- Service Standards
- Customer Service
- Social Media
- Health & Safety
- Revenue Management
- Cost Control
- Labor Management
- Crisis Management
- Budgeting
- Forecasting
- Strategic Planning
- Environmental Initiatives
- Presentation
- Public Speaking
- Excel
- Word
- PowerPoint
Location
- Austin
Work Type
- Permanent
- Full-Time
About the Company
- Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
- Accor is a worldwide leader in hospitality, welcoming individuals as they are and offering jobs and brands that match their personality.
- Accor supports employees to grow and learn every day, ensuring work brings purpose to life and allows exploration of limitless possibilities.
- Joining Accor means writing your own story and imagining tomorrow's hospitality together.
- Discover the life that awaits you at Accor by visiting https://careers.accor.com/
- Accor's motto: Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
- A team of Heartists committed to working together, supporting each other, and providing the best guest experience.
- Feel Valued, Feel Sparked, We Are One.
Equal Opportunity
- Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.