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About the Role
CPA Ontario is seeking an Admissions Coordinator to support the administration, processing, and execution of applications from individuals who are members of international accounting bodies. This role involves applying bylaws, regulations, policies, and procedures related to Internationally Trained Accountants (ITAs) and Mutual Recognition Agreements (MRAs) while fostering customer service excellence.
Responsibilities
- Champion the intake and processing of applications relating to Internationally Trained Accountants (ITAs) and Mutual Recognition Agreements (MRAs), including student registration and admission.
- Apply bylaws, regulations, policies and procedures consistently to ensure accurate assessment of each application.
- Respond to a high volume of emails and calls from students and applicants, providing clear, timely, and professional service.
- Prepare correspondence for members, students, and applicants, and materials for periodic assessment meetings.
- Ensure documentation is accurate, complete, and available to support review and decision making.
- Review and update the membership management database for accuracy and integrity.
- Perform process improvement duties as necessary.
- Process and summarize research findings.
- Communicate with international accounting bodies and other provincial bodies when required.
Requirements
- A post-secondary graduate with a degree or diploma.
- A minimum of 3 years of professional work experience in a complex, rules and standards driven regulatory, membership or customer-oriented environment.
- Dynamic and well-rounded administrator with excellent organizational and multi-tasking skills.
- Ability to work well under pressure and meet time-sensitive and competing deadlines.
- Experienced with CRM systems such as Salesforce and comfortable learning new tools.
- Digitally fluent in Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and Adobe Acrobat.
- Committed to ongoing training and a desire to learn new technology.
- Personable relationship builder and communicator with excellent customer service skills.
- Strong communicator (verbally and written) with excellent interpersonal, presentation, relationship building, customer service and negotiating skills.
Skills
- Salesforce
- Power BI (asset)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- Microsoft SharePoint
- Adobe Acrobat
- Customer service
- Interpersonal skills
- Presentation skills
- Relationship building
- Negotiating skills
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 3 years of professional work experience
Education Level
- Post-secondary degree or diploma
Salary/Compensations
- $53,000 - $66,300 per annum
Benefits
- Industry-leading benefits
- Mental health resources
- Savings programs
- One-time bonus towards a home office
- Learning and professional development opportunities
- Stretch projects
- Secondments
- Genuine paths for career progression
About the Company
- CPA Ontario operates at the intersection of regulator and membership body, responsible for upholding the integrity of the CPA designation while supporting over 105,000 members and 19,000 students.
- The work sits between business and the public interest, between the evolving demands of industry and the standards that make trust possible.
- Careers built here tend to look different because the work itself is different.
- Contributing to an organization that helps shape a profession touching nearly every sector of the economy.
- Committed to inclusion as a core part of how we operate.
- We move quickly, and the pace reflects the profession we serve.
Equal Opportunity
- CPA Ontario is an inclusive employer.
- Accommodation is available under the Ontario Human Rights Code.
- If you require a disability-related accommodation to participate in the recruitment process, please email accessibility@cpaontario.ca with “Accommodation Required” in the subject line.