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About the Role

The Senior Account Manager is responsible for effectively managing and delivering complex projects, ensuring optimal creative solutions and profitability for a client portfolio. This role focuses on growing accounts, fostering strong client partnerships, and inspiring the Account Management team.

Responsibilities

• Manage projects totaling approximately £1 - £2.5 million per annum, overseeing allocation, planning, forecasting, and proactive problem-solving.
• Grow accounts beyond their initial scope by making proactive recommendations.
• Serve as the key client contact, owning the relationship throughout projects and for ongoing opportunities.
• Write proposals for larger projects, seeking guidance as needed.
• Develop senior client relationships, understanding both personal and Studio perspectives.
• Manage day-to-day and long-term career growth plans for team members, providing feedback and support.
• Act as the client escalation point for larger projects, identifying when further escalation is required.
• Forecast Studio workflow for upcoming quarters and flag significant changes.
• Bridge the gap between Client Services and Design teams by nurturing collaboration.
• Organize the team, balancing project needs and inspiring individual output.
• Provide solutions for people requirements on other projects, supporting team members.
• Advise Account Managers on best practices to meet internal and external expectations.
• Contribute to and potentially lead the implementation of improved team processes.
• Support the implementation of new business processes as required.
• Approve and ensure accuracy of proposals written by Junior Account Managers.
• Step up to cover Account Director responsibilities in their absence.
• Lead, manage, and inspire a team of Account Managers to ensure excellent service quality.
• Ensure team members meet expectations, working with Account Director and HR to improve performance.
• Help create a positive, collaborative, and supportive environment focused on continuous learning.

Requirements

• Approximately 4 years of experience managing large-scale accounts.
• A rich portfolio of client relationships across multiple sectors, with proven experience in nurturing and growing them.
• Ability to work seamlessly with others, lead by example, and contribute where needed.
• Demonstrable experience in developing and motivating teams, supporting individuals to reach their potential.
• Ability to balance the big picture with detail, think ahead, and prioritize workload for self and team.
• Strong problem-solving skills with diplomacy and charm, considering outcomes for both client and agency.
• Confidence in presenting work alongside team members.
• Ability to identify and manage additional revenue opportunities.
• Ability to build trust within teams and inspire others.

Location

• London
• New York

Work Type

• Full-time

Experience Level

• Senior

About the Company

• Made Thought is a collective of strategists, writers, thinkers, inventors, makers, dreamers, mavericks, rebels, connectors, instigators, and igniters who champion bold creativity and brave action underpinned by exceptional craft.
• They work with clients big and small who are open to change from their studios in London and New York.
• Made Thought is part of The New Standard (part of AKQA and WPP), an industry-leading collective of specialists from Made Thought, Universal Design Studio, and Map Project Office.
• WPP is the trusted growth partner for the world’s leading brands, uniting media intelligence, data solutions, creativity, production, enterprise solutions, and strategic counsel.
• WPP helps clients navigate change, capture opportunity, and deliver transformational growth through its agentic marketing platform, WPP Open.