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About the Role

Silver Tree Residential is seeking a compassionate and motivated Service Coordinator for Melrose Villa Hermosa, an 80-unit apartment community for seniors. The role involves upholding community standards and improving residents' quality of life by connecting them with services and fostering self-sufficiency.

Responsibilities

• Develop relationships and partnerships with agencies and nonprofits to provide resident services.
• Link and develop educational programming, wellness presentations, and on-site events for residents.
• Serve as a liaison with medical, professional services providers, and community agencies.
• Report abuse, neglect, or exploitation of a resident in compliance with state statutes and ethical standards.
• Maintain resident files in compliance with HUD and Silver Tree Residential requirements.
• Prepare and submit HUD regulatory reports as directed.
• Develop and maintain a resource directory for the apartment community.
• Assist residents, families, and designated representatives with transitions into and out of the facility when consumer-directed.
• Accompanies Community Director on apartment inspections and collaborates on plans for residents to age in place.
• Follow up on referrals from property management team inspections.
• Create a monthly calendar and site newsletter.
• Attend home visits of prospective tenants to discuss the Service Coordination program and assist with the move-in process.

Requirements

• Possess a minimum of three years of experience providing social services.
• Possess a genuine interest in continuing education that directly serves the elderly.
• Be informed about legal liability issues relevant to providing social services to at-risk populations.
• Possess a sincere commitment and passion to serve an elderly population characterized by physical, functional, social, and cognitive challenges.
• Possess strong written and verbal communication skills.
• Ability to problem-solve, educate, and advocate for vulnerable adults.
• Excellent organizational skills.
• Knowledge of MS Office.
• Experience with Excel spreadsheets is required.

Skills

• Social services
• Working knowledge of federal, state, and local resources for seniors
• Understanding of entitlement and means-tested programs
• Case management (limited, when requested and authorized)
• MS Office
• Excel spreadsheets
• Written communication
• Verbal communication
• Problem-solving
• Education
• Advocacy

Location

• Onsite

Work Type

• Full-time

Experience Level

• Minimum of three years of experience

Education Level

• Minimum of a bachelor’s degree in gerontology, social work or related field.
• Master’s degree and/or AASC Professional Services Coordinator certification is preferred but not required.

Salary/Compensations

• Competitive salary

Benefits

• Competitive benefit package

About the Company

• Silver Tree Residential, LLC is one of the fastest growing property management companies in the industry, formed in 2008 to operate multi-family and senior apartment communities.
• The company's primary goal is to provide the best quality housing possible with safe, quiet, and amenity-filled communities.
• Silver Tree Residential utilizes an exhaustive resident screening process to improve residents' living environments and has achieved high REAC and MOR scores.

Equal Opportunity

• Silver Tree Residential is an Equal Opportunity Employer and Drug-Free Workplace.