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About the Role
The Medical Health Associates of WNY (MHA) is the largest pediatric group practice in Western New York. The Medical Assistant (MA) provides high-quality care to pediatric, adolescent, and young adult patients in an office setting.
Responsibilities
- Prepare patients for examination, obtain/record vitals, and record health history.
- Perform screenings, such as vision, hearing, and pulse ox.
- Collect and prepare laboratory specimens and/or patient samples.
- Assist provider with medical treatments, procedures, and exams.
- Explain medical procedures/treatment to patients and family members.
- Process prescription requests.
- Accurately fill out school, camp, and day care forms for provider.
- Communicate with parents/patients regarding questions, follow-up instructions or scheduling of additional testing.
- Prepare equipment and examination rooms, and clean instruments.
- Complete laundry and assist with stocking supplies.
- Maintain knowledge pertaining to emergency equipment supplies.
- Demonstrate customer satisfaction through positive interactions with patients, parents, providers, colleagues, and other members of the patient care team.
- Participate in quality assurance/quality improvement programs and activities.
- Attend and participate in required in-service and mandatory meetings for continuous quality improvements.
- Support change and new programs to improve patient care and staff morale.
- Protect the privacy and security of confidential and sensitive patient information.
- Perform any other tasks as assigned by the manager, or as directed by a provider.
Requirements
- Enjoy working with infants, children, teens, and young adults.
- Customer service skills, interpersonal skills, and team player mentality.
- Display empathy, compassion, patience, sensitivity, and understanding.
- Strong communication skills.
- Organizational skills, time management skills, and attention to detail.
- Ability to work well under pressure and remain calm.
- Flexibility and Adaptability.
- Critical thinking and creative problem-solving skills.
- Demonstrate good judgment and decision-making skills.
- Display initiative, motivation, and a willingness to learn.
- Maintain patient confidentiality and uphold professional ethics.
- Basic care techniques.
- Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork.
- Basic computer literacy.
- Proficiency with medical record technology.
Skills
- Customer service
- Interpersonal skills
- Team player mentality
- Empathy
- Compassion
- Patience
- Sensitivity
- Understanding
- Communication skills
- Organizational skills
- Time management skills
- Attention to detail
- Ability to work well under pressure
- Calm demeanor
- Flexibility
- Adaptability
- Critical thinking
- Creative problem-solving
- Good judgment
- Decision-making
- Initiative
- Motivation
- Willingness to learn
- Patient confidentiality
- Professional ethics
- Basic care techniques
- Basic computer literacy
- Proficiency with medical record technology
- MEDENT experience/knowledge
Location
- Tonawanda
- Transit Meadows
Work Type
- On-site
- Full-time
Education Level
- High school diploma or equivalent
- Certified Medical Assistant (CMA) preferred
- Current CPR Certification preferred
- Prior medical assisting experience in a medical office preferred
- Knowledge of patient care and examination procedures preferred
Salary/Compensations
- Starting pay will vary based upon education and experience
About the Company
- The Medical Health Associates of WNY (MHA) is the largest pediatric group practice in Western New York.