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About the Role
Join our CDD team and help shape the future of global commerce by conducting comprehensive reviews of customer identification documents, identifying discrepancies, and contributing to process improvements.
Responsibilities
- Conduct comprehensive reviews of customer identification documents, including beneficial ownership identification, source of wealth, and overall risk assessments, to ensure accuracy and completeness.
- Identify and report discrepancies, errors, or inconsistencies within CDD files and recommend corrective actions.
- Contribute to the continuous improvement of CDD processes by recommending enhancements and supporting the implementation of new procedures.
- Design and execute control testing to evaluate the effectiveness of systems, controls, and processes.
- Assess the effectiveness of automated CDD workflows, decisioning, and outputs against regulatory and internal expectations.
- Identify control gaps, weaknesses, or failures and articulate associated risks.
- Participate in the design and creation of training packs to ensure consistency, effective system utilization, and a customer-centered approach.
- Provide training and guidance to the CDD team on QC standards, common issues, and best practices.
- Prepare detailed QC reports and summaries for senior management and regulatory bodies.
- Maintain accurate and up-to-date records of QC activities, findings, and resolutions.
- Assist in the development and maintenance of QC-related documentation and training materials.
- Develop and maintain positive relationships with internal and external stakeholders.
Requirements
- Minimum of 3 years’ experience in a quality control or audit role with a strong focus on customer due diligence.
- Demonstrable understanding of legal/regulatory requirements pertaining to CDD.
- Proven experience in managing and leading teams in a fast-paced environment.
- Ability to build a positive culture of continuous improvement and learning.
- Ability to maintain strong relationships with stakeholders at all levels of the organisation.
- Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions.
Skills
- Risk assessment
- Process improvement
- Control testing
- Training
- Reporting
- Documentation
- Relationship management
- Problem-solving
- Data interpretation
- Merchant acquiring
- Orbis
- Actimize
- Salesforce
Experience Level
- 3 years experience in quality control or audit
Education Level
- Diploma in AML or Financial Crime
- CAMs certification
About the Company
- Globalpayers think like a client, act like an owner and win as one team.
- We’re curious and innovative – always finding better ways to deliver impact.
- We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.