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About the Role

The Global Customer Success Enablement & Development Lead designs and delivers scalable learning, enablement, and capability-building programs for the global Customer Success organization. This role ensures teams have the skills, tools, and resources needed to improve customer outcomes, adoption, retention, growth, and advocacy while delivering a consistent customer experience across regions.

Responsibilities

• Lead the global Customer Success enablement and development strategy aligned to business priorities, customer outcomes, and organizational goals.
• Identify capability gaps and learning needs through stakeholder input, assessments, surveys, performance insights, and business data.
• Design, deliver, and continuously improve scalable programs for onboarding, role-based learning, leadership development, customer engagement, value realization, renewals, growth, and advocacy.
• Create and maintain enablement content, including training materials, playbooks, guides, digital learning, certifications, and knowledge-sharing resources.
• Facilitate workshops, webinars, learning events, leadership development sessions, and community forums that promote best practices and consistent ways of working.
• Manage learning tools, governance processes, content updates, participation records, certifications, and development progress to ensure a consistent learner experience.
• Measure program effectiveness using feedback, learning outcomes, adoption data, enablement metrics, and business impact insights; share recommendations with leadership.
• Partner with Customer Success leadership, HR, Product, Sales, Marketing, Operations, Support, and subject matter experts to align enablement with business priorities and regional needs.

Requirements

• Bachelor’s degree in Learning & Development, Business, Organizational Development, Human Resources, or a related field; advanced degree or relevant qualification preferred.
• Significant experience leading global enablement, learning, workforce development, or capability-building programs for Customer Success, Sales, Services, or other customer-facing teams.
• Strong understanding of Customer Success principles, customer lifecycle management, customer experience best practices, renewal cycles, health scores, onboarding frameworks, and advocacy programs.
• Experience working across global regions, cultures, time zones, and matrixed organizations, with the ability to tailor programs to regional needs while maintaining global consistency.
• Expertise in adult learning, instructional design, digital learning platforms, facilitation, coaching, program management, stakeholder engagement, and change management.
• Proficiency with learning management systems, enablement/content management tools, CRM platforms, and analytics tools such as Workday Learning, Docebo, Seismic, Salesforce, Tableau, or Power BI.
• Strong analytical, communication, and relationship-building skills, with the ability to use data and feedback to improve program effectiveness and demonstrate business impact.
• Relevant certifications in Learning & Development, Instructional Design, Coaching, Customer Success, or Change Management preferred.
• Ability to work effectively across global teams and time zones; travel may be required.
• High proficiency in English required; additional languages are a plus.

Skills

• Learning & Development
• Business
• Organizational Development
• Human Resources
• Customer Success
• Sales
• Services
• Customer-facing teams
• Customer Success principles
• Customer lifecycle management
• Customer experience best practices
• Renewal cycles
• Health scores
• Onboarding frameworks
• Advocacy programs
• Adult learning
• Instructional design
• Digital learning platforms
• Facilitation
• Coaching
• Program management
• Stakeholder engagement
• Change management
• Learning management systems
• Enablement/content management tools
• CRM platforms
• Analytics tools
• Workday Learning
• Docebo
• Seismic
• Salesforce
• Tableau
• Power BI
• Analytical skills
• Communication skills
• Relationship-building skills
• English proficiency
• Additional languages

Experience Level

• Significant experience leading global enablement, learning, workforce development, or capability-building programs for Customer Success, Sales, Services, or other customer-facing teams.

Education Level

• Bachelor’s degree in Learning & Development, Business, Organizational Development, Human Resources, or a related field; advanced degree or relevant qualification preferred.
• Relevant certifications in Learning & Development, Instructional Design, Coaching, Customer Success, or Change Management preferred.

Benefits

• Highly competitive compensation package
• Excellent benefits
• Environment that recognizes and rewards your contributions
• Rewarding and successful career development opportunities

About the Company

• Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions.
• PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.
• Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Equal Opportunity

• Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
• Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work.
• As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action.
• We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
• Apply today, take charge of your career and grow your talents with us.
• Safety isn't just a priority here at Digital; it's critical to everything we do.
• Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers.
• We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty.
• Together we are Safely Powering Progress.
• Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
• Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.