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About the Role
We are seeking a collaborative, solutions-focused Digital Platforms Manager to lead the development and continuous improvement of English National Ballet’s core digital platforms. This role oversees systems like CRM, event ticketing, and class management, ensuring reliability, integration, and excellent user experiences. You will identify opportunities for process improvement, champion best practices, and help teams maximize platform utility, aligning system evolution with organizational priorities. This position is ideal for someone who enjoys problem-solving, simplifying complexity, and enhancing technology adoption.
Responsibilities
- Work with the Head of Digital to define the roadmap for the organization's core digital platforms and integrations, ensuring they continue to meet organizational needs and deliver maximum value.
- Develop meaningful reporting and insights that support operational and strategic decision making.
- Oversee the day-to-day management, configuration and optimisation of the organization's digital platforms.
- Maintain data quality and accuracy within databases, including data imports, de-duping, implementation of data hygiene best practice, and regular system audits.
- Assist with reconciliation of performance ticket sales at external venues, liaising between internal departments and venues to manage allocations, bookings and financial settlement.
- Become the organization's expert on the effective use of our digital systems Beacon (CRM), Mind Body (Class Management), Monad (Event ticketing) and Vimeo OTT.
- Oversee good data management practices and help improve the quality, consistency and accessibility of organizational data.
Requirements
- Experience managing or owning business-critical digital platforms such as CRM, ticketing, booking, membership or other operational systems.
- Experience translating business requirements into practical digital solutions.
- Knowledge of working across system integrations, APIs and workflow automation.
- Proven track record of developing positive working relationships with a wide range of internal users along with external agencies and suppliers; ability to provide a friendly service to people at all levels.
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions.
Skills
- CRM
- Event ticketing
- Class management platforms
- System integrations
- APIs
- Workflow automation
- Data management
- Data quality
- Data accuracy
- Reporting
- Analytical skills
- Problem-solving skills
Location
- London
Work Type
- Permanent
- Full Time
Salary/Compensations
- £36,000 per annum
About the Company
- English National Ballet