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About the Role

The Engineering Manager, Business Applications, is a hands-on technical leader responsible for the day-to-day delivery, support, and continuous improvement of Nelson’s core business systems, including ERP (NetSuite), CRM (Salesforce), and related business applications, integrations, and cloud-based platforms. This role focuses on execution: resolving system challenges, building integrations, and enhancing application performance to support Nelson’s evolving business needs. It is ideal for a forward-looking, technically strong leader who enjoys solving complex problems, partnering closely with the business, and is ready to manage a team while driving both hands-on technical execution and cultural change.

Responsibilities

Support and contribute to the application architecture and integration roadmap across ERP (NetSuite), CRM (Salesforce), and related business systems.
Lead hands-on configuration, customization, and integration work across NetSuite, Salesforce, and related applications.
Troubleshoot and resolve system issues, bugs, and performance challenges.
Prioritize and manage competing system and integration needs.
Design, build, and maintain integrations, APIs, and automation.
Support cross-functional teams with testing and quality assurance.
Contribute directly to development, system configuration, and technical problem-solving.
Support the ongoing health, reliability, and performance of Nelson’s enterprise applications.
Identify opportunities to improve automation, reporting, and system usability.
Maintain documentation, data integrity, and application best practices.
Assist in system upgrades, releases, and enhancements.
Support in the development of internal and external systems, web applications, and middleware.
Oversee Agile/CI/CD processes, including planning, sprint management, backlog prioritization, and coordination of developer and QA resources.
Monitor development progress and ensure adherence to project documentation, timelines, and quality standards.
Ensure development processes include automated testing, version control best practices, and robust QA collaboration.
Partner with teams across Finance, Marketing, Product, Operations, and other functions to understand business challenges and deliver practical technical solutions.
Translate business needs into scalable, maintainable system improvements.
Support and lead technical delivery of projects, ensuring quality, timelines, and stakeholder alignment.
Collaborate with vendors, consultants, and partners to ensure effective delivery of technology initiatives.
Support application security, access controls, and data privacy practices.
Collaborate with internal stakeholders to ensure systems align with compliance and governance standards.
Act as a lead point of contact for the Privacy and Security Committees.
Act as a trusted technical partner in driving continuous improvement across Nelson’s business systems.
Lead, manage, and develop a team of direct reports across development, QA, and business analyst functions.
Provide technical support and direction to both technical and business analyst team members.
Drive cultural change—building a proactive, forward-looking team that bridges technical and business teams and anticipates needs rather than reacting to them.
Provide technical mentorship to developers and QA team members.
Support Agile delivery practices and contribute to continuous improvement.
Support team engagement, collaboration, and knowledge sharing.
Take on increasing leadership responsibilities as the function grows.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or related field.
5–8 years of experience supporting enterprise applications, business systems, and integrations.
Hands-on experience with ERP and CRM systems, including configuration, customization, and integration is required.
Experience designing and implementing system integrations and APIs.
Strong troubleshooting and problem-solving skills in production environments.
Familiarity with cloud platforms (Azure, AWS, or similar).
Strong, current hands-on software development experience with JavaScript, Node.js, RESTful APIs, or similar technologies is required.
Experience working in Agile environments and collaborating with cross-functional teams.
Exposure to QA, testing, and release processes.
Strong communication and stakeholder management skills.
Must be based in the Greater Toronto Area and able to work in a hybrid model, including regular travel to the Toronto office.
Experience with modern development tools and emerging technologies, including embedded AI, is a strong asset.
Do not have 100% of the above qualifications? Do you still think Nelson is a great fit for you? We encourage you to apply anyway!

Skills

NetSuite
Salesforce
JavaScript
Node.js
RESTful APIs
Agile
CI/CD
Cloud platforms (Azure, AWS, or similar)
Embedded AI

Location

Greater Toronto Area
Hybrid

Work Type

Hybrid

Experience Level

5-8 years

Education Level

Bachelor’s degree in Computer Science, Software Engineering, or related field

Salary/Compensations

$130,000 per annum

Benefits

Flexible and customizable health, dental, and paramedical plans
Health Spending Account (HSA)
Personal Spending Account (PSA)
Employee Assistance Program (EAP)
Pension plan with company matching contributions
Registered Retirement Pension Plan
Annual educational reimbursement for professional development
Access to LinkedIn Learning
Hybrid work model with remote and in-office options
Flexible work hours
Generous paid time off policies, including vacation time, sick leave, parental leave top-up, personal days
Annual paid volunteer day
Holiday closure from Christmas to New Year’s
Summer Fridays

About the Company

As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.
Nelson is on a mission to make learning accessible, engaging, and effective for all.
Nelson continuously strives to create dynamic curriculum-aligned content that caters to diverse learning styles, fostering critical thinking, creativity, and life-long learning.
In response to the evolving education landscape, Nelson developed Edwin, a digital learning ecosystem. Edwin is a learning platform for classroom success, providing curriculum-linked content, engaging tools and unparalleled support to reach every student.
Nelson is redefining education and making a positive impact on the way knowledge is acquired and shared by creating the possible, one learner at a time.

Equal Opportunity

Nelson teaches the world by learning from everyone in it.
We are committed to fostering an equitable, diverse, and inclusive workplace environment.
We believe in the power of education and our ability to impact social change.
Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners.
We value a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions.
We foster and continue to build relationships that are equitable, diverse, and inclusive with existing and future partners in education.
We commit to holding ourselves accountable by creating measurable short and long-term goals that place equity, diversity, and inclusion at the core of what we do in our resources, the workplace, the educational community, and in the larger society.
We strive to build an inclusive world for everyone.
Nelson uses AI support tools in our applicant tracking system to help with tasks such as summarizing points and anonymizing applications. All candidate screening, assessments, and hiring decisions are done by people.
Nelson is committed to keeping candidates informed. All candidates who attend an interview for a publicly advertised role will be notified of the outcome of their candidacy. Candidates will be notified of the hiring decision no later than 45 days after the last interview.
Nelson is an equal opportunity employer and is committed to Inclusion, Equity and Diversity.
As part of this commitment, we do not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.
Should you require any accommodation during our recruitment and selection process, please reach out to peopleandengagement@nelson.com.