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About the Role

Hot Bread Kitchen is seeking a temporary full-time Case Manager to provide direct support services to Front of House and Culinary Fundamentals Program participants. This role is critical in assessing member strengths and needs, connecting them to resources, and enabling meaningful participation in the programs. The Case Manager will collaborate with the training team and report to the Manager of Member Engagement.

Responsibilities

Facilitate member alumni services and/or events.
Follow up with participants post-program to assess outcomes and provide continued support.
Monitor the impact of member engagement activities and address program needs.
Participate in case conferences, team meetings, supervision, and professional development.
Identify and develop new referral partnerships to address member needs.
Teach professional readiness to members enrolled in career programs, facilitating workshops on goal-setting, resource navigation, and workplace readiness.
Support Front of House and Culinary instructors with classroom management and kitchen observations.
Advocate for members’ needs.
Use motivational interviewing techniques to guide participants toward goal achievement.
Maintain accurate, confidential, and up-to-date member records in Salesforce, including individualized service plans and progress notes.
Track participation, outcomes, referrals, and follow-up activities in the organization’s database.
Support community outreach efforts.
Identify and respond to urgent needs, crises, or safety concerns according to organizational protocols.

Requirements

Strong passion for Hot Bread Kitchen’s mission.
Bachelor degree in Social Work, Psychology, Human Services or related field required.
Direct service experience or 2-5 years experience in case management.
Experience working with and supporting diverse populations.
Some facilitation experience, preferably for teaching soft skills or professional readiness.
Computer proficiency in Salesforce, Microsoft Office Suite, and Google Workspace Suite.
Ability to think and problem solve creatively.
Ability to collaborate frequently.
Possess a sense of humor.
Familiarity with navigating NYC’s support systems (affordable housing, childcare, mental health, public benefits, etc.).
Must be legally authorized to work in the U.S. at the time of hire.
Hot Bread Kitchen does not sponsor employment visas.

Skills

Social work based practices
Client-facing work
Interpersonal relations
Adaptability
Detail orientation
Multitasking
Problem solving
Motivational interviewing
Salesforce
Microsoft Office Suite
Google Workspace Suite

Location

Chelsea Market, New York City

Work Type

Temporary
Full-Time
Onsite

Experience Level

2-5 years experience in case management

Education Level

Bachelor degree in Social Work, Psychology, Human Services or related field

Salary/Compensations

$32.00 an hour

Benefits

Paid prenatal leave
Sick leave
Short-term disability (where applicable)

About the Company

Since 2008, Hot Bread Kitchen has empowered New Yorkers facing barriers to economic opportunities through careers in the food industry.
Offers small business development programs, culinary skills training, and job placement with individualized supportive services.
HBK Incubates supports entrepreneurs in developing sustainable food businesses.
Culinary Fundamentals is an award-winning culinary training program providing access to high-quality jobs.
Upskilling programs enable incumbent workers to gain skills for higher wages and career advancement.
Works with over 200 food employer partners and 250 nonprofit and government partners to ensure graduate success.

Equal Opportunity

Hot Bread Kitchen is an Equal Opportunity Employer.
Does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.
Provides reasonable accommodation during the application process for applicants with disabilities.