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About the Role

Hot Bread Kitchen is seeking a highly motivated and resourceful Case Manager to provide direct support services to Front of House and Culinary Fundamentals Program participants. This role is critical in assessing member strengths and needs, connecting them to resources, and ensuring their meaningful participation in programs. The Case Manager will collaborate with the training team and report to the Manager of Member Engagement.

Responsibilities

• Facilitate member alumni services and/or events.
• Follow up with participants post-program completion to assess outcomes and provide continued support.
• Monitor the impact of member engagement activities and address program needs.
• Participate in case conferences, team meetings, supervision, and professional development.
• Identify and develop new referral partnerships to address member needs.
• Teach professional readiness to members enrolled in career programs, facilitating workshops on topics like goal-setting, resource navigation, and workplace readiness.
• Support Front of House and Culinary instructors, actively participating in classroom management and kitchen observations.
• Advocate for members’ needs.
• Utilize motivational interviewing techniques to guide participants toward goal achievement.
• Maintain accurate, confidential, and up-to-date member records in Salesforce, including individualized service plans and service notes.
• Track participation, outcomes, referrals, and follow-up activities in the organization’s database.
• Support community outreach efforts as needed.
• Identify and respond to urgent needs, crises, or safety concerns in accordance with organizational protocols.

Requirements

• Strong passion for Hot Bread Kitchen’s mission.
• Bachelor degree in Social Work, Psychology, Human Services or related field required.
• 2-5 years of direct service experience or case management experience.
• Experience working with and supporting diverse populations.
• Some facilitation experience, preferably for teaching soft skills or professional readiness.
• Computer proficiency in Salesforce, Microsoft Office Suite, and Google Workspace Suite.
• Ability to think and problem-solve creatively.
• Ability to collaborate frequently with others.
• Familiarity with navigating NYC’s support systems (affordable housing, childcare, mental health, public benefits, etc.).

Skills

• Interpersonal relations
• Adaptability
• Detail orientation
• Multitasking
• Problem solving
• Motivational interviewing

Location

• Chelsea Market, NYC
• Outpost locations throughout NYC

Work Type

• Full-time
• In-person 5 days a week
• Hybrid work flexibility when programming is not in session

Experience Level

• 2-5 years experience in case management

Education Level

• Bachelor degree in Social Work, Psychology, Human Services or related field

Salary/Compensations

• $64,000 - $66,600 commensurate with experience
• Eligible for overtime pay

Benefits

• Health/vision/dental insurance (eligible from day one)
• 401K contributions
• Paid office closure days (including holidays and staff appreciation days)
• One-week holiday break at the end of the year
• Flexible and generous vacation and sick time
• Paid parental leave
• Sabbatical program (after 5 years of service)

About the Company

• Hot Bread Kitchen empowers New Yorkers facing barriers to economic opportunities through careers in the food industry.
• Offers small business development programs, culinary skills training, and job placement.
• Provides individualized wraparound supportive services.
• Works with over 200 food employer partners and more than 250 nonprofit and government partners.

Equal Opportunity

• Hot Bread Kitchen is an Equal Opportunity Employer.
• Does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.
• Provides accommodation for applicants with mental or physical disabilities during the application process.