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About the Role

We are seeking an experienced and adaptable Roof Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security.

Responsibilities

• Provide a professional, efficient, and approachable security service with associated Roof Top and external Patrols / Lift Operation/ Security Search Equipment, always maintaining a high level of customer service to staff and Visitors.
• Carry out internal and external patrols, to ensure a safe and secure environment, reporting defect issues, looking for potential breaches of security or unusual occurrences and ensuring the issues are recorded in the E-Log system.
• Provide visitors to the building with helpful advice, guidance and information and if not able to do so, direct to the personnel who can assist.
• Ensure that those who should not be granted access to the building are professionally and politely prevented from gaining access or escorted from the building.
• Provide support in an emergency or evacuation situation, in a calm and professional manner.
• Actively provide information to any emergency services when requested to do so.
• Undertake regular testing of fire alarms and other security equipment, completing the appropriate logs, and notifying the Security Supervisor or Security Manager of any issues with equipment.
• Ensure regular checks that the buildings fire exit doors are maintained free of obstructions when the building is occupied, reporting any defects or maintenance issues as appropriate.
• Monitor and respond immediately to alarm activations to check designated areas of concern.
• Conduct routine security administration including any lost property left in the building is securely stored and recorded and retrieved from the owner where appropriate.
• Maintain all security related equipment and working areas to a high standard of Cleanliness.
• Complete relevant records and logbooks, in a professional manner providing sufficient detail.
• Support and comply with the buildings Fire, Health and Safety, and Security policies and Standing Operation Procedures.
• Undertake all training requested such as first aid training and provide first aid services to tenanted staff and, or visitors.
• Assist in the induction and training of new members of the team.
• Deal with any emergency procedures, maintaining your own and others safety and dealing with these in accordance with building procedures.
• Undertake any other duties as may reasonably be required by the client or the DSM or Controller.
• Maintain immaculate presentation at all times in accordance with company regulations.

Requirements

• SIA License
• Door Supervisor SIA License
• Emergency First Aid at Work
• Fire Marshal / Fire Warden qualified
• Management qualification
• Customer Service Qualification
• Experienced with search equipment such as X-Ray Machines
• Health and Safety Qualification
• Previous security experience
• Excellent communication skills
• Exceptional customer service
• Professional demeanour
• Positive mindset
• Robust background in the security sector
• Proficiency in IT systems
• Multitasking skills
• Professional and polished demeanour
• Excellent personal presentation

Skills

• Communication skills
• IT systems proficiency
• Multitasking
• Customer service
• Security
• First Aid
• Fire Safety
• Health and Safety
• Search equipment operation (e.g., X-Ray Machines)

Location

• London EC3M

Work Type

• Full-time

Experience Level

• Experienced

Education Level

• Emergency First Aid at Work
• Fire Marshal / Fire Warden qualified
• Management qualification
• Customer Service Qualification
• Health and Safety Qualification

Salary/Compensations

• £14.80 per hour

Benefits

• Uniform
• SIA Licensing savings scheme
• Cycle to Work Salary Sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities
• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

About the Company

• Ward Security provides security services solutions to a range of UK businesses.
• Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.
• With over 1500+ of our amazing people operating nationally.
• We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
• We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
• To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards.
• We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder.

Equal Opportunity

• At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
• We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
• As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
• We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
• We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.