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About the Role

Lead the daily performance, capability, and delivery of the Circulation Operations team, ensuring product information, billing readiness, and invoice accuracy across systems and channels. Provide hands-on leadership, high-level troubleshooting, and evidence-based insight to strengthen operational practice and support cross-functional decision-making.

Responsibilities

• Drive daily operational performance by prioritizing workloads effectively and ensuring delivery meets agreed service expectations.
• Manage SLA and quality standards by defining clear expectations, monitoring performance through data, and acting early when risks appear.
• Provide hands-on operational leadership by supporting the team with practical guidance and maintaining deep understanding of systems and processes.
• Safeguard product data integrity by maintaining identifiers, metadata, hierarchy, pricing readiness, and visibility across CRM, ecommerce, fulfilment, tax, and reporting.
• Ensure billing and invoicing accuracy by overseeing workflows that ensure orders can be invoiced correctly and that defects are triaged, resolved, and reviewed for root cause.
• Lead complex issue resolution by acting as the escalation point, coordinating cross-team solutions, and translating complexity into clear, evidence-based insight.
• Improve processes and controls by owning and enhancing SOPs, exception routes, and review mechanisms to ensure scalable, auditable, and efficient ways of working.
• Deliver operational change by planning and embedding product-data and invoicing-related changes, assessing impacts, engaging stakeholders, and ensuring successful adoption.

Requirements

• Experienced in operational leadership and comfortable guiding global teams in data-intensive or technically complex environments.
• Knowledgeable in data governance with an understanding of how strong data integrity supports fulfilment, revenue, tax, and reporting outcomes.
• Confident using metrics to guide decisions and able to interpret dashboards, spot trends, and use evidence to strengthen performance.
• Skilled in root cause analysis and able to investigate issues, collaborate across teams, and deliver timely resolution.
• A supportive and accountable people leader who sets clear expectations, offers constructive feedback, and helps colleagues grow.
• An effective communicator who can translate operational complexity into clear, accessible insight for senior partners.
• Experienced in process governance and confident owning SOPs, controls, and exception frameworks in a quality-focused environment.
• Curious about automation and AI and familiar with tools such as SQL and Power Automate, and open to exploring new technologies that improve efficiency.

Skills

• Data governance
• Data integrity
• Metrics interpretation
• Dashboard analysis
• Root cause analysis
• Process governance
• SQL
• Power Automate

Location

• Hybrid

Work Type

• Permanent
• Hybrid

Experience Level

• Operational leadership experience
• People leadership experience

Salary/Compensations

• £60,000 - £70,000

Benefits

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

About the Company

• Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement.
• Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965.
• Sage is controlled by a group of trustees charged with maintaining its independence and mission indefinitely.
• Sage's guaranteed independence allows them to support an equitable academic future, further disciplines that drive social change, and help social and behavioural science make an impact.
• Sage builds lasting relationships, champions diverse perspectives, and co-creates resources to transform teaching and learning.
• Sage experiments, takes risks, and invests in new ideas.

Equal Opportunity

• We’re a Disability Confident Employer (Level 1).
• We’re committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging.
• We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.