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About the Role
As a Retail Customer Advisor, you will understand and meet each customer's unique needs, enhancing the customer journey through meaningful interactions. Your dedication to customer service and knowledge of our products will help achieve unparalleled standards while hitting sales targets.
Responsibilities
- Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Create exceptional experiences by tailoring and promoting innovative products and services.
- Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Provide personalized solutions for customers with general mobile or network-related inquiries, ensuring prompt resolution.
Requirements
- Demonstrate how technology can transform everyday moments into something truly extraordinary.
- Possess a strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Exhibit the ability to work well within a team, contributing to a positive and high-performing environment.
- Be resourceful and proactive in resolving customer inquiries and challenges.
- Possess ambition and the drive to learn.
Skills
- Customer Focused
- Team Collaboration
- Problem Solving
Location
- Streatham
Work Type
- Onsite
Experience Level
- Entry Level
Salary/Compensations
- £15.10 per hour + an on-target bonus of 15%, paid out monthly based on store performance
Benefits
- Up to 31 days off plus 2 bank holidays
- Discounts
- Vouchers
- Pension plan
- Learning & development tools
About the Company
- We are building a network the UK can count on, connecting people, places, and potential.
- We aim to close the digital divide, empower communities, and drive meaningful progress.
- We are creating a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
- We are expanding connectivity and reimagining what a connected nation looks like.
- We have invested £11bn in 5G and digital infrastructure.
- We are a business built on people, working hard to look after our customers and each other.
- We provide a competitive package of pay and benefits that reward hard work while supporting health and well-being.
Equal Opportunity
- We believe everyone should have the opportunity to interview for a role that matches their skills.
- We identified a range of reasonable adjustments to help candidates feel comfortable and perform at their best during the interview process.
- If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email [email protected] for guidance.