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About the Role

The Senior Account Manager fosters and maintains strong client relationships, drives retention, identifies growth opportunities, and forecasts future business needs to support the continued growth of IMWT and ensure clients achieve meaningful outcomes.

Responsibilities

• Define, manage, and exceed client expectations throughout the delivery lifecycle
• Lead high-level client meetings, QBRs, and planning sessions
• Own escalations and drive resolution with delivery and leadership
• Own retention and renewal outcomes across a portfolio
• Identify and secure expansion opportunities (new work streams / increased scope)
• Monitor financial performance (recovery rate, scope changes, commercial risk)
• Coordinate with technical teams (SEO, PPC, Analytics & Data) to shape strategies and ensure delivery alignment
• Supervise delivery across large accounts, ensuring key deliverables are met (SOWs, timelines, reporting)
• Act as 2IC to Head of Client Services (where relevant), supporting strategic planning and decision-making
• Coach and mentor junior Account Managers to raise capability and consistency

Requirements

• 4+ years professional client relationship management
• Senior Account Management experience in a marketing agency
• Demonstrated experience leading client meetings, deep-dives, and WIPs
• Ability to manage multiple large projects simultaneously (5-10), over 3+ months

Skills

• Strong knowledge of digital marketing (SEO, PPC)
• Strong problem-solving and risk reduction skills
• Excellent communication, coaching, and stakeholder management

Location

• APAC (+) or (-) 3 hours from Sydney Timezone

Work Type

• Full-time
• Contractor

Experience Level

• Senior

About the Company

• In Marketing We Trust is a technical performance marketing agency that solves tough problems in marketing by applying an engineering mindset to complex marketing situations to deliver scalable performance and exponential return on investment.
• Trust is the guiding principle, demonstrated through a Code of Ethics: Build trust through every interaction, always deliver in the best interest of clients, invest in team member success, and build long-term partner relationships.