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About the Role

The Innovation Leader will drive the identification, development, implementation, and adoption of innovative technologies and digital solutions across major ABM accounts in London and the UK. This role ensures new technologies deliver measurable improvements in operational performance, data gathering, client experience, sustainability, compliance, and commercial value, acting as a bridge between Operations, Technology, Business Intelligence, and Client stakeholders.

Responsibilities

• Develop and maintain the account Innovation Roadmap aligned to Client and ABM objectives.
• Identify opportunities to improve operational efficiency through technology.
• Research emerging technologies across Facilities Management, AI, automation, IoT, robotics and digital services.
• Present innovation proposals and business cases to senior leadership and clients.
• Lead implementation of new operational technologies.
• Manage pilot programmes from concept through rollout.
• Coordinate technology vendors and third-party partners.
• Ensure successful integration into existing operational processes.
• Work with Business Intelligence teams to develop meaningful dashboards.
• Identify operational trends using Power BI and other reporting tools.
• Translate operational data into actionable improvement plans.
• Ensure technology investments deliver measurable ROI.
• Support continuous improvement initiatives.
• Standardise digital processes across all locations.
• Improve productivity through automation.
• Reduce manual administration wherever possible.
• Lead user adoption programmes.
• Develop communication and training plans.
• Coach operational leaders on new technologies.
• Measure adoption rates and user engagement.
• Present innovation initiatives during Quarterly Business Reviews.
• Build trusted relationships with ABM and Client stakeholders.
• Identify innovation opportunities directly with the client and the Account Lead.
• Demonstrate business value and return on investment.
• Evaluate new technology providers.
• Coordinate proof-of-concepts.
• Manage implementation timelines.
• Ensure suppliers meet operational requirements.
• Ensure technology complies with ABM and client security standards.
• Maintain innovation documentation.
• Track project benefits.
• Develop KPIs for innovation success.

Requirements

• Experience leading technology or digital transformation projects.
• Strong knowledge of Microsoft Power Platform and Power BI.
• Experience implementing operational technology.
• Excellent stakeholder management.
• Project management experience.
• Strong presentation and communication skills.
• Analytical mindset with commercial awareness.
• Experience within Facilities Management or Workplace Services.
• Knowledge of AI tools and Microsoft Copilot.
• Experience with IoT or Smart Buildings.
• Lean Six Sigma.
• Agile or Scrum methodologies.
• Change Management certification (Prosci or similar).
• Prince2 or PMP.
• Experience working within enterprise environments.

Skills

• Microsoft Power Platform
• Power BI
• AI tools
• Microsoft Copilot
• IoT
• Smart Buildings
• Lean Six Sigma
• Agile
• Scrum
• Change Management
• Prince2
• PMP

Location

• Canary Wharf, London, E14

Work Type

• On-site

Salary/Compensations

• £45,000 per annum

Benefits

• 24/7 GP service for employee and immediate family
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Perks at Work employee app including discounts, gift cards, cashback, and exclusive offers
• Access to resources and tools on topics ranging from family and life to health, money and work
• Online chat or telephone service for urgent support in a crisis

About the Company

• ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions.
• Over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
• ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution.
• With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.
• Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
• ABM: Driving possibility, together.

Equal Opportunity

• ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
• We are proud members of the Armed Forces Covenant Employer Recognition Scheme.