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About the Role
Lead a global team responsible for defining procedures and delivering operational excellence in new client onboarding and periodic review, ensuring high standards for integrity, judgment, and documentation in financial crime operations.
Responsibilities
- Own the vision, strategy and execution for Onboarding and FinCrime Operations
- Build, lead and develop high-performing a globally distributed team, managing capacity to reflect business growth
- Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency
- Create a repeatable & scalable operating rhythm, including clear OKRs
- Take a data-driven approach to performance management
- Strike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communications
- Drive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering
- Ensure that Airwallex continues to improve the quality and consistency of documentation
- Lead AI transformation of the Onboarding and FinCrime Operations teams
Requirements
- Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a regulated financial-services or payments/fintech business
- Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring and investigations processes and controls and how they map into first-line operations
- Proven track record of scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies, and of building globally consistent performance
- Demonstrated delivery of automation/AI-led transformation in an operations setting (or clear strategic + technical fluency to lead it)
- Strong commercial and analytical judgement — comfortable framing decisions in unit economics, scalability and return on investment
- Track record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authority
- Experience managing outsourced / BPO / offshore capacity at scale
- Cross-border payments; multi-entity, multi-licence environments
- Comfort with a highly technical, API-first product
- Demonstrable evidence of driving tooling and rule evolution with Risk Product & Data teams
- Experience of AI transformation in Onboarding and FinCrime Operations
- Top-tier consulting or operator-investor background (structured thinking under ambiguity)
- Relevant professional certification (e.g., CAMS, ICA, ACAMs etc.) would be a strong plus
Skills
- AI transformation
- AML/CTF
- Sanctions
- KYC
- Transaction monitoring
- Investigations processes
- Performance management
- Risk management
- Customer experience
- Commercial impact
- Data-driven approach
- Continuous improvement
- Automation
Location
- London
- Singapore
Work Type
- Global
- 24/7 coverage
Experience Level
- Senior leadership
- Head of Operations
About the Company
- Airwallex is the only unified payments and financial platform for global businesses.
- Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
- Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe.
- Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future.
- We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership.
- You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles.
- You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
- You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end.
- You use AI to work smarter and solve problems faster.
- Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking.
Equal Opportunity
- Airwallex is proud to be an equal opportunity employer.
- We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
- We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.
- If you have a disability or special need that requires accommodation, please let us know.